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Role Value Proposition:

Provides administrative/customer service to very large group insurance clients and works with account team to manage customer relationships and satisfaction.

Key Responsibilities:

* Overall accountability for the day-to-day administration of multiple clients, including responds to client requests and leads projects, provides clients with alternative solutions to requests and can identify possible plan design alternatives, acts as a liaison between the client and internal MetLife teams.

* Collaborates and acts as a liaison with client's Third-Party Administrator to assist with problem resolution and trouble shooting.

* Provides exceptional customer service to ongoing customer delivery and client satisfaction.

* Coordinates and facilitates client meetings, in person or via conference call, and prepares materials, agendas and presentations.

* Maintains awareness and knowledge of MetLife’s and competitors’ products and trends.

* Performs other duties as assigned or required.

Essential Business Experience and Technical Skills:

Required:

* 2-4+ years of experience

* Excellent organizational, interpersonal, and communication skills, both written and verbal.

* Strong PowerPoint skills and comfort in presenting to groups

* Ability to work autonomously and manage time efficiently to meet client deadlines.

* Strong project management skills including problem solving, attention to detail, analytical thinking and decisiveness.

* Ability to work autonomously; effectively handle multiple tasks, prioritize deadlines appropriately and remain flexible.

* High school diploma

Preferred:

* Insurance industry experience

* Bachelor's degree

Equal Employment Opportunity/Disability/Veterans

If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.