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Agency Profile: Spectrum Health & Human Services respectfully partners with adults, children, and families as they recover from behavioral, emotional, mental health and/or substance related disorders by offering individualized and meaningful opportunities of hope, empowerment and support to achieve self-defined improvements in their quality of life.

Full Time: 227 Thorn Ave, Orchard Park

SUMMARY OF POSITION FUNTION:

The Compliance Manager supports the Compliance Department in the administration, coordination, and continuous improvement of Spectrum Health and Human Services’ enterprise compliance and risk management programs. This role plays a critical operational and investigative function, assisting with compliance monitoring, risk assessments, internal investigations, regulatory readiness, and corrective action planning across a multi-program human services organization.

The Compliance Manager works collaboratively with clinical, operational, and administrative leadership to promote a culture of ethical conduct, regulatory compliance, and risk awareness consistent with federal, state, and local requirements applicable to a 501(c)(3) behavioral health and human services provider.

MAJOR DUTIES AND RESPONSIBILITIES:

Compliance & Risk Management Support

+ Support the development, implementation, and maintenance of the Agency’s Compliance Program, including policies, procedures, and internal controls.

+ Assist with enterprise and program-level risk assessments, including identification of compliance, operational, clinical, financial, and reputational risks.

+ Track, analyze, and report compliance trends, incidents, and risk indicators to the Vice President of Compliance and Risk Management.

+ Support the monitoring of regulatory requirements related to OMH, OASAS, OPWDD, HUD, DOH, Medicaid, and other applicable oversight bodies.

Investigations & Incident Management

+ Assist in the intake, documentation, tracking, and investigation of compliance concerns, incidents, grievances, and allegations of misconduct.

+ Conduct preliminary fact-finding, interviews, document reviews, and data analysis related to compliance investigations.

+ Prepare written investigative summaries, findings, and recommendations under the direction of the Vice President of Compliance and Risk Management.

+ Support follow-up activities, including corrective action plans, monitoring, and closure documentation.

Monitoring, Auditing & Corrective Action

+ Assist with internal compliance audits, reviews, and monitoring activities, including billing, documentation, privacy, and program operations.

+ Track corrective action plans to ensure timely implementation and sustained compliance.

+ Support preparation for external audits, site visits, certifications, and regulatory reviews.

+ Maintain audit tools, compliance trackers, and documentation systems.

Training, Education & Policy Support

+ Support the coordination and tracking of compliance-related trainings for staff, supervisors, and leadership.

+ Assist with the development, revision, and dissemination of compliance policies and procedures.

+ Provide guidance to program and administrative staff on compliance expectations and risk mitigation strategies.

Data, Reporting & Documentation

+ Maintain accurate and confidential compliance records, investigation files, and risk logs.

+ Assist with preparation of reports for executive leadership, compliance committees, and the Board of Directors, as appropriate.

+ Utilize data to identify patterns, emerging risks, and areas for improvement.

SKILLS/COMPETENCIES:

+ Working knowledge of healthcare and human services regulatory frameworks, including compliance program elements.

+ Experience supporting or conducting internal investigations and risk assessments.

+ Strong analytical, organizational, and documentation skills.

+ Ability to handle sensitive and confidential information with discretion and professionalism.

+ Strong written and verbal communication skills, including report writing.

+ Ability to work independently while collaborating effectively with leadership and multidisciplinary teams.

+ Proficiency in Excel, PowerPoint, PowerBI, and other reporting tools

EDUCATION REQUIREMENTS:

+ Bachelor’s degree in Healthcare Administration, Public Administration, Criminal Justice, Social Work, Risk Management, Compliance, or a related field required.

EXPERIENCE:

+ Minimum of three (3) years of experience in compliance, risk management, audit, investigations, or regulatory oversight within healthcare, behavioral health, human services, or a nonprofit environment required.

+ Experience working in a multi-program, regulated human services or healthcare organization strongly preferred.

+ Must possess a valid Driver’s License with a satisfactory driving record, and possess a personal vehicle for job requirement

COMPENSATION: $52,000-$56,000/yr