"Alerted.org

About ITT:

ITT is a leading manufacturer of critical components for harsh environments that serves fast-growing end markets in flow, aerospace and defense, energy and transportation. Building on our heritage of innovation, we partner with our customers to deliver solutions to the key industries that underpin our modern way of life.

Headquartered in Stamford, CT, we have more than 11,700 employees globally with operations in ~40 countries and sales in more than 125. At our core is our engineering DNA, with 1,280+ engineers, 1,700+ active global patents and ~51 manufacturing locations.

Our businesses are organized in three distinct segments, each based around our core engineering DNA:

Industrial Process:** A global leader in centrifugal and twin-screw pumps and engineered valves for chemical, energy, mining, and industrial applications. Our leading brands include the iconic **Goulds Pumps** (with more than 175 years of history), **Bornemann, Habonim, Engineered Valves, Rheinhütte Pumpen** and **Svanehøj.

Motion Technologies:** A global leader in brake pads (ICE and electrified brake pads) and shock absorbers (energy absorption solutions) for transportation applications. Our leading brands include **Friction Technologies, KONI** and **Axtone.

Connect and Control Technologies:** A leader in critical applications for the aerospace, defense and industrial markets, including harsh environment connectors and control components. Our leading brands include **ITT Cannon, Enidine, Aerospace Controls** and **kSARIA.

Position Summary

We are looking for an experienced Customer Service Specialist from the Aerospace Industry that will be the focal point between ITT and a major assign customers account for processing customer orders on all routine business activities.

Essential Responsibilities

+ Purchase order management, order entry and order acknowledgment. Coordinate and administer customer schedule change requests.

+ Maintain a high level of data integrity and adhere to department turnaround times.

+ Provide post sale order status, customer and application support through completion of contract. Communicate with customers daily via telephone, email, and fax correspondence.

+ Administer customer requirements via customer web portals as needed.

+ Prepare and submit price quotes and negotiate price and delivery schedule for legacy products.

+ Review and properly apply purchase order terms and conditions.

+ Support Sales and Orders forecast through order, backlog and customer order performance analysis and tracking activities.

+ Obtain and report supplier performance/ score card report. Resolve any discrepancies.

+ Mitigate customer complaints concerning billing/invoice disputes and services rendered.

+ Liaison between ITT finance and customer to provide research and support of credits and invoice re-bills.

+ Interface organizationally with all supportive departments as needed to support customer needs.

+ Build rapport and promote communication across internal supply chain and drive for issue resolution.

+ Promote department objectives and office lean principles.

+ Additional duties as assigned

Position Requirements

+ AS/AA degree or equivalent with at least 5 years of customer service experience

+ Experience in the aerospace industry

+ Must possess ERP system knowledge. (Experience with AS400 or Oracle is a plus

+ Demonstrated Ability to understand basic purchased order terms and conditions and closely work with contract department.

+ Must possess excellent communication and inter-personal skills with the flexibility to do whatever it takes to care for our customers.

+ Proficient in Microsoft Office Suite (Word, Excel, and PowerPoint) to prepare spreadsheets, graphs, presentations, and reports.

+ Candidate must be and well-organized, multi-tasking, self-starting individual.

Equal Pay Act Statement

We aim to pay our ‘ITT’ers’ fairly and competitively in the locations that they live and work. Pay-for-performance is a principle that we believe in, and employees are rewarded based not only on ‘what’ they accomplish, but also on ‘how’ they reflect ITT’s values. ITT offers a competitive salary and robust total rewards package, such as health insurance, 401(k), short and long-term disability, paid time off, growth and developmental opportunities, and other incentive compensation programs. Specific benefits are dependent upon whether or not the position is part of a collective-bargaining agreement. The salary offered to a candidate is based several factors such as candidate experience and qualifications, location, as well as market and business considerations.

Equal Pay Act Range

26.01 - 38.70

Connect With Us! (https://careersenus-itt-inc.icims.com/jobs/15833/contingent-customer-service-specialist/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834443231)

_ITT Inc. is an Equal Opportunity employer, including disabled/veterans. Government security rules may restrict certain work to specific individuals based on government criteria._

_California residents, click this link (https://www.itt.com/privacy/ccpa-disclosures)_

_ITT Inc. will provide reasonable accommodations for qualified applicants and candidates with disabilities, upon request. To request an accommodation, please send an email to_ [email protected]_ _or call 914.641.2161._

**_Job Locations_** _US-CA-Valencia_

**_ID_** _2026-15833_

**_Category_** _Sales_

**_Position Type_** _Contingent Worker_

**_Telecommute_** _No_

**_Company/Legal Entity : Company/Legal Entity for Offer Letters_** _ITT Aerospace Controls LLC_