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Digital Library Product and Service Manager

University Libraries, Stanford, California, United States

New

Information Technology Services

Post Date 4 hours ago

Requisition # 108045

TheLibraries valuesare rooted in a commitment of mutual respect, the idea that every member of the staff has something to contribute, and that learning is constant. We seek a team member who is ready to share their skills and perspectives. This position is dual posted at level 2 and 3.

This position is suited to candidates who thrive on supporting others to achieve their goals, who embrace curiosity and exploration with technology, and enjoy working in a dynamic and highly collaborative environment. An ideal candidate will bring experience with digital librarianship, familiarity with research practice, understanding of the open source ethos and the software development lifecycle, knowledge of the digital library discovery landscape, and capacity for hands-on technical analysis and management of digital content.

About Stanford Libraries:

Stanford Libraries has a network of over 15 libraries with over 400 employees. We are committed to fueling the teaching, learning and research across Stanford by acquiring, stewarding, and making available a robust collection, currently in excess of 12 million items. Everyone in the organization plays a vital role in fulfilling that objective. Our dedication to discoverability and information management also has us engaged in dynamic global partnerships. We are constantly building and strengthening our organization, and we recognize striving for excellence is a marathon and not a sprint. We are constantly trying to strike the right pace and admit there are times when we find ourselves at a fast jog. While we hope to always find candidates who fit within our organization, what we truly seek is someone who will add to our culture, our profession as well as the greater academic arena. We are invested in the success of our teams and the individuals who represent Stanford Libraries.

About the Position:

The Digital Library Product and Service Manager (DLPSM) will report to the Associate Director for Digital Library Services in the Digital Library Systems and Services (DLSS) division of the Libraries. The division is based on the historic campus of Stanford University in Stanford, California. The position is eligible for remote work.

The Digital Library Product and Service Manager will join a high performing team -- including digital library service managers, product owners, systems analysts, data scientists, and project managers -- in DLSS, the department within Stanford University Libraries (SUL) responsible for the development, promotion, delivery, and continual improvement of digital library services for the Stanford community and the research community more broadly. The role’s primary responsibility is to manage and advance two established programs at Stanford University Libraries: Spotlight Exhibits and Virtual Tribunals.

The DLPSM will serve as the product and service manager for Spotlight Exhibits, SUL’s online platform for showcasing digital library collections. They will work closely with software development teams at SUL and in the Spotlight open source community to routinely maintain and enhance its features and capabilities over time as digital content, user needs and online technologies evolve. They will directly support SUL collection managers, library curators and their partners in their adoption and ongoing use of Spotlight to promote discovery and use of Stanford’s extensive collections. They will lead a service team to promote collaborative, participatory service development with library colleagues. They will also support faculty and researchers at Stanford who aim to showcase their work through teaching and broader online dissemination to reach global audiences. Further they will actively be involved and engage with fellow digital library staff in ongoing efforts to explore and re-imagine the future of digital library collection discovery and access.

The DLPSM will also serve as the product and service manager for Virtual Tribunals (VT), a collaboration between SUL and the Stanford CHRIJ to compile a comprehensive, searchable digital archive database of international criminal law and tribunal records, from post-World War II war crimes trials through to contemporary courts. Alongside content contributors, subject matter experts, data scientists, engineers and archivists, the DLPSM manages and executes discrete digital collections projects, scoping timelines and resource requirements, engaging with digitization and metadata vendors, developing project plans, specifying and reviewing work packages, tracking progress and communicating outcomes. The size and nature of the VT collection -- which is made available via Stanford’s Spotlight -- has grown significantly in the past five years; this role is positioned to build on recent successes to continue to heighten VT’s international visibility, to develop new partnerships and attract funding, and to advance the usability of the database through the introduction of new technologies.

Beyond these two primary focus areas, they will contribute to organizational portfolio analysis, continually helping to surface, assess, understand, and communicate the business needs of the library’s evolving digital programs and initiatives. They will work with their teammates and DLSS leadership to inform prioritization and decision making where the outcomes impact or depend on the services and resources of DLSS and adjacent units. And they will contribute to team efforts to ensure our systems and services support the organization’s mission and values while

promoting a culture of collaboration, peer support and professional development.

CORE DUTIES*

• Gather and document functional and business requirements for complex services.

• Analyze new business requirements, assist with feasibility of enhancement requests, system functionality, current system use and user needs.

• Specify functional analysis and design and work with developers and analysts to recommend solutions and resolve system and/or data issues.

• Perform testing of new systems, upgrades and patching of existing systems; plan, conduct and document results of testing.

• Review, research and evaluate software to determine its usefulness and appropriateness as related to existing or proposed business systems; assist or develop preliminary and detailed system design documentation.

• Advise users requiring assistance in solving complex problems or issues regarding business systems.

• Analyze data and provide data sets to users for analysis. May include development of operational and analytical reports for end users.

• Develop and execute user support plans and processes. Develop and deliver training materials.

• Serve as service manager, managing day-to-day activities associated with the lifecycle of the service.

• Serve as product owner on work cycles. May also serve as project lead on several concurrent projects.

• Conduct and synthesize research to inform decision making and planning. Make recommendations.

• Liaise with external vendors or partners in support of a business system, which may include coordination of system development or integration, implementation and/or operations.

_* - Other duties may also be assigned._

MINIMUM REQUIREMENTS:

Education & Experience:

• IT Business Analyst 2: Bachelors + 5 years experience or a combination of education and relevant experience.

• IT Business Analyst 3: Bachelors + 8 years experience or a combination of education and relevant experience.

Knowledge, Skills and Abilities:

• Knowledge of computer system capabilities, business processes, and workflow.

• Experience with enterprise applications and understanding of database and index driven applications.

• Strong understanding of the software development life cycle.

• Current knowledge of changes and advances in computer and data technology.

• Skill in conducting interviews and facilitating group meetings.

• Skill in developing and conducting training programs.

• Excellent communication skills, both written and verbal, including the ability to bridge functional and technical resources by communicating effectively with individuals of varying systems expertise and business needs.

• Strong listening, negotiation, and conflict resolution skills.

• Ability to develop and execute system test plans.

• Ability to document business systems.

• Proven problem solving and analytical thinking and ability to approach problems logically and systematically.

• Strong project management skills, interpersonal skills, and customer service orientation

• Capabilities in the following: data mapping, conversion, table structure knowledge, documentation skills, test scripts development, functional analysis, coordination of user acceptance and sign-off, fit/gap analysis, requirements documentation and process flow charting.

PHYSICAL REQUIREMENTS*:

• Constantly perform desk-based computer tasks.

• Frequently sit, grasp lightly/fine manipulation.

• Occasionally stand/walk, use a telephone.

• Rarely writing by hand, lift/carry/push/pull objects that weigh up to 10 pounds.

_* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job._

WORKING CONDITIONS:

• Occasional work on weekends, evenings, holidays, and flexible shifts.

• May have exposure to high voltage electricity, noise > 80dB TWA, confined spaces, and working at heights above 10 feet.

WORK STANDARDS:

• When conducting university business, must comply with the California Vehicle Code and Stanford University driving requirements.

• Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.

• Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.

• Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide,http://adminguide.stanford.edu.

Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Stanford welcomes applications from all who would bring additional dimensions to the University’s research, teaching, and clinical missions.

The expected pay range for IT Business Analyst 2 position is $125,557.00 - $154,213.00 per annum. The expected pay range for the IT Business Analyst 3 position is $156,505.00 - $183,920.00.Stanford University provides pay ranges representing its good faith estimate of the salary the university reasonably expects to pay for a positionupon hire. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location, and external market pay for comparable jobs. At Stanford University, base pay represents only one aspect of the comprehensive rewards package.

Why Stanford is for You:

Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Ourcultureandunique perksempower you with:

• Freedom to grow. We offer career development programs, tuition reimbursement, and course auditing. Join a TedTalk, watch a film screening, or listen to a renowned author or global leader speak.

• A caring culture. We provide superb retirement plans, generous time-off, and family care resources.

• A healthier you. Choose from hundreds of health or fitness classes at our world-class exercise facilities. We provide excellent health care benefits.

• Discovery and fun. Stroll through historic sculptures, trails, and museums.

• Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more.

Additional Information

+ **Schedule: Full-time**

+ **Job Code: 4772**

+ **Employee Status: Regular**

+ **Grade: I**

+ **Requisition ID: 108045**

+ **Work Arrangement : Remote Eligible**