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Desktop Support Technician

On‑Site | Full‑Time | Intermediate Level

Position Overview

TEKsystems is seeking a Desktop Support Technician to provide on‑site technical support for end users in a fast‑paced, customer‑facing environment. These technicians will handle device installation, troubleshooting, repair, and replacement within a primarily Windows‑based environment. Strong communication skills, professionalism, and the ability to work under pressure are essential.

Key Responsibilities

+ Provide hands‑on desktop support, including installation, configuration, and troubleshooting of hardware and software.

+ Support end users directly, both in person and through remote assistance tools.

+ Configure, deploy, and maintain computer equipment and peripherals.

+ Diagnose and resolve issues related to operating systems, applications, printers, and workstation hardware.

+ Perform basic network troubleshooting and escalate complex issues when necessary.

+ Document all work in a ticketing system and follow established support procedures.

+ Deliver excellent customer service and maintain strong communication with end users.

+ Assist with device imaging, upgrades, and migrations as needed.

+ Work effectively under pressure while managing multiple support requests.

Required Qualifications

+ Experience in desktop or technical support, including installation, troubleshooting, and hardware repair.

+ Strong customer service and communication skills.

+ Ability to work on‑site and interact directly with end users.

+ Basic understanding of network connectivity and troubleshooting.

+ Experience using ticketing systems and following structured workflows.

+ Ability to work independently and as part of a team.

Preferred Qualifications

+ Experience supporting Windows‑based environments.

+ Familiarity with device imaging, deployment, and workstation setup.

+ Exposure to account administration and user access support.

+ Certifications such as A+ or equivalent knowledge.

+ Strong interpersonal skills and willingness to assist junior team members.

Additional Notes

+ These are customer‑facing roles, so professionalism and communication are critical.

+ Junior candidates with strong technical aptitude and excellent people skills will be considered.

Job Type & Location

This is a Contract position based out of Frankfort, KY.

Pay and Benefits

The pay range for this position is $20.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Frankfort,KY.

Application Deadline

This position is anticipated to close on Jan 28, 2026.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.