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Description

Performs investigation or escalation of significant issues. Acts as resource for others in area of expertise. May provide training, project support and/or back-up assistance to others within team. Manages department work queues for incoming emails (generic/personal mailboxes/calls/reports) and responds to requests for information within own authority level. Determines appropriate response; processing or forwarding when required. Seeks additional information as needed and elevates complex issues. Communicates with internal and/or external parties to gather and verify information, resolve discrepancies, follow up on previous contacts or actions, respond to inquiries, and carry out business activities according to department or company procedures. Generates and distributes reports to internal/external customers. Reviews reports for reasonableness and investigates errors. Performs investigation or escalation of significant issues. Participates in workflow discussions and service issues. Identifies trends and process improvements. Acts as resource for others in area of expertise. May provide training, project support and/or back-up assistance to others within team. Researches problems and acts within established procedures for business unit assigned. Follows up on problems until they are resolved and keeps manager informed of any unresolved issues. Reconciles information with supporting documents. Requests additional documentation when needed. Reviews information for completeness and accuracy and for compliance with established policy and/or regulatory requirements. Challenges the information when inconsistencies, variances or other non-compliant items are identified. Balances, reconciles, and reviews all calculations ensuring accuracy. Updates information to records. Identifies missing or problem items, performs follow up and keeps others updated. Performs or assigns monthly, routine, and special project work related to business unit activities. Provides project support and/or back-up assistance to others within team. Responsible for completion of monthly, routine, and special projects related to business unit activities. Responsibilities specific to Cash Team: • Responsible for processing activations and incoming payments through Lockbox or EFT Payments. Reviews incoming data from various sources to process receipts and update records. • Works with lenders on education regarding some servicing related issue regarding premiums, monthly billing, and other maintenance items. • Processes all non-MI cash receipts related to company and other department operations. Prepares deposits, prepares journal entries, and balances general ledger accounts. • Responsible for servicing transfers and errors that arise from these transactions. Reconciles and validates that the information/documentation is accurate and complete. • Responsible for recurring reports and on demand reports for lenders. This includes providing a reconciliation of loan data. Responsibilities specific to Suspense/Cancellations: • Responsible for processing requests for policy cancellations, coverage rescission, or other special handling. Assembles and reviews data from various sources to perform data entry, update records, and prepare reports. Reviews documentation for completeness and accuracy, and for compliance with established policy and/or regulatory requirements. • Reviews information from various sources for completeness and accuracy, and for compliance with established policy and/or regulatory requirements. • Contacts customers for required backup information or premium to resolve items that error on Suspense.

Skills

policy analysis, Escalations, case investigation

Top Skills Details

policy analysis,Escalations,case investigation

Additional Skills & Qualifications

Top Skills – Must Haves: Research and reconciliation of information Strong accuracy and attention to detail Ability to work in fast-paced, deadline-driven environment Strong written and oral communication skills General accounting principles Proficient at 10-key Advanced Excel skills Top Skills’ Details: Must be able to investigate and escalate significant issues Manage work queues and respond within authority level Generate and review reports for accuracy Reconcile and validate documentation for compliance Handle monthly, routine, and special projects Secondary Skills – Nice to Haves: Experience with Lockbox or EFT payment processing Knowledge of servicing transfers and lender education Familiarity with policy cancellations and coverage rescission

Experience Level

Intermediate Level

Job Type & Location

This is a Contract position based out of Milwaukee, WI.

Pay and Benefits

The pay range for this position is $28.00 - $30.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Jan 5, 2026.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.