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Job Description

Customer Service Specialists are responsible for understanding the entire front-end process to ensure successful service for patients. This role involves answering inbound calls, making outbound calls, verifying information, creating orders, and scheduling patients for equipment as ordered by their doctor. Specialists also educate patients on financial responsibilities when applicable.

Key Responsibilities:

+ Develop and maintain knowledge of current products and services

+ Answer calls and emails promptly, meeting performance goals

+ Document all call information per SOP

+ Answer questions about products, services, and general inquiries

+ Process orders, route calls, and follow up as needed

+ Review documentation for accuracy

+ Complete insurance verification (eligibility, coverage, co-insurance, deductibles)

+ Obtain pre-authorizations and process physician orders

+ Navigate multiple EMR systems for documentation

+ Enter and review pertinent information in EMR systems

+ Communicate trends with insurance companies to management

+ Contact patients when documentation does not meet payer guidelines

Qualifications

Must Have:

+ 1+ years of call center experience

+ Proficiency in Microsoft Office

Preferred:

+ Healthcare experience

+ Inbound call handling experience

+ CNA or nursing home background

Work Environment

+ Hours: 7:00 AM – 4:00 PM CST or 10:00 AM – 7:00 PM CST

+ Most shifts are Monday–Friday; some Tuesday–Saturday

+ 100% remote – must have a quiet workspace

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Job Type & Location

This is a Contract to Hire position based out of Columbia, SC.

Pay and Benefits

The pay range for this position is $16.00 - $16.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Dec 23, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.