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Description

Unified Communication AV Specialist

Position Overview

The Unified Communications (UC) Audio Video (AV) Engineer is responsible for maintaining technology used in shared spaces, conference rooms, and offices. Primary responsibilities include white glove meeting services in Wintrust conference and training rooms. As part of white glove service, the AV Engineer should be able to troubleshoot basic Polycom/Logitech/Cisco video endpoints, projectors, connection cables, phones, Mersive Solstice and third-party conferencing solutions using soft codecs. UC AV Engineers are accountable for adhering to and maintaining accurate inventory database and keeping room signage and end-user instructions updated. Must have basic troubleshooting skills and provide excellent white glove service, training, and support to scheduled meetings as needed. Must have strong understanding of end-user experience and how to simplify the meeting experience. UC AV Engineers should have strong customer relation skills and ability to remain calm and polite when resolving issues.

What You’ll Do

• Basic understanding of A/V systems integration with network components (wired and wireless) and collaboration systems (Microsoft Teams)

• Perform regularly scheduled room checks to ensure room operability

• Troubleshoot Audio and Videoconferencing systems inclusive of but not limited to: Crestron, Polycom, Mersive Solstice, Projectors, screens, Crestron touch panels, cables --Logitech and Cisco are the dominant, and going to all Cisco hardware

• Provide excellent customer service

• Deep knowledge of Microsoft Teams Meetings, settings, configurations and troubleshooting quality of meetings

• Provide and/or create end-user documentation for how to use the equipment within the shared spaces

• Responsible for identifying defective or failed equipment and escalating incidents to advanced AV engineer(s)

• In Room ‘how to’ instructions, end-user documentation, Service Desk documentation

Qualifications

• 0-3 years AV experience providing white glove service and basic troubleshooting of conference room equipment

• Must have experience providing support and documentation for Microsoft Teams

• Must have strong presentation skills and customer service skills; ability to remain calm and helpful in stressful situations

• Must be able to adhere to standards, policy and procedures as implemented

• Must have strong desire to learn new skills and/or technology

Plus:

• Cisco WebEx experience

Skills

audio visual, Troubleshooting, Teams, white glove, Cisco, Logitech, Webex

Top Skills Details

audio visual,Troubleshooting,Teams,white glove,Cisco,Logitech

Job Type & Location

This is a Contract position based out of Rosemont, IL.

Pay and Benefits

The pay range for this position is $30.00 - $35.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Rosemont,IL.

Application Deadline

This position is anticipated to close on Dec 19, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.