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Contact Center Representative – Mortgage Services

Schedule: Full-time, On-site (Mon–Fri, 9AM–6PM; shifts adjust to 8AM–5PM after daylight savings)

Pay: $19.50/hr ($20.50/hr for bilingual candidates)

Bonus: Monthly incentive program up to $500

About the Role

We are seeking experienced Contact Center Representatives to join our growing team. This position involves a mix of inbound and outbound calls, supporting homeowners with mortgage servicing questions and payment reminders. This is not a collections role—our focus is on providing courteous, helpful, and professional service.

Responsibilities

+ Handle inbound calls regarding mortgage payments, escrow, and general servicing inquiries.

+ Conduct outbound reminder calls using an auto dialer (approx. 20% of daily activity).

+ Assist customers with website navigation, documentation, and payoff processing.

+ Refer eligible homeowners to refinancing opportunities.

+ Follow escalation procedures and route calls appropriately.

+ Meet performance metrics including QA, first-call resolution, adherence, customer satisfaction (goal 90%+), and wrap time (1–3 minutes).

Qualifications

+ 2–3 years of recent contact center experience (high-volume inbound/outbound calls).

+ Mortgage servicing experience preferred.

+ High school diploma or equivalent required.

+ Strong customer focus, adaptability, and professionalism.

+ Reliable work history (no significant gaps or frequent job changes).

+ Bilingual (English/Spanish) candidates strongly encouraged.

Training

+ Mandatory 3-week onsite training (cannot miss a day).

+ Training schedule: Mon–Fri, 9AM–6PM.

Career Growth

This role serves as a feeder team for career progression. Representatives have opportunities to move into leadership roles and other mortgage departments. The company emphasizes internal promotion and leadership development.

Work Environment

+ Modern contact center with individual workstations.

+ Supportive team culture with opportunities to contribute feedback to improve systems and processes.

Job Type & Location

This is a Contract to Hire position based out of Phoenix, AZ.

Pay and Benefits

The pay range for this position is $19.50 - $20.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Phoenix,AZ.

Application Deadline

This position is anticipated to close on Dec 30, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.