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Summary The VISN Clinical Resource Hub (CRH) Administrator performs duties that directly contributes to the Administrative and operational management of the VISN 7 CRH and requires the ability to apply the specialized principles and practices of health care management. This position is supervisory. Responsibilities Duties include but not limited to: Develop, monitor, and review trend analyses regarding clinical care and performance improvement activities for the VISN Telehealth Hub throughout VISN 7. Review materials and monitor services to ensure compliance with the standards of internal and external accrediting agencies. Develop background and management options available to deal with complex CRH planning and implementation issues. Analyze data, identify trends and issues of concern, and prepare reports for VISN National CRH and higher level VHA leadership. Recommend action or adjustments necessary to achieve required objectives to ensure mission success of the CRH. Ensure that proposals/initiatives submitted for CRH approval are complete and all implementation requirements are accurately identified. Strategic and Project Planning Management - developing, maintaining, and updating project plans; coordinating with the VHA Office of Rural Health and the VHA Office of Primary Care Operations to ensure that project plans for primary care telehealth align with plans for other telehealth services within VHA; Schedule/Timeline - developing processes to expedite activation of primary care telehealth spokes across VISN 7; Communication - Establish and maintain comprehensive communication between and among the CRH Offices, other Regional hubs, and VISN7; IT integration - Plan for integration between the Regional V-IMPACT Hub and VHA IT to identify needs, expedite the process for acquiring IT equipment and services in order to meet telehealth project objectives and timelines. Raise awareness of the CRH throughout VISN 7 and the communities it serves nationwide Communicate potential benefits of CRH Services to Veterans Communicate accomplishments and successes of CRH to internal and external stakeholders Work Schedule: Monday - Friday 8:00am - 4:30pm, Work schedule subject to change based on agency needs. Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Supervisory Health System Specialist (Clinical Resource Hub Administrator)/PD504770 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12/23/2025. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-14 position you must have served 52 weeks at the GS-13. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-13 in the normal line of progression for the occupation in the organization. Your experience must show progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following: Missions, organizations, programs, and requirements of health care delivery systems; Regulations and standards of various regulatory and credentialing groups; and Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement. Examples of specialized experience would typically include, but is not limited to: Developing methods for measuring and evaluating program accomplishments. Identifying meaningful workload factors, performance quality levels, and compliance with regulations. Evaluating and analyzing the contents of the new or modified legislation, policies, directives for projected impact upon the agency's programs and/or resources Working with key clinical and administrative support functions within the medical center. Identifying, categorizing, analyzing and applying qualitative/quantitative data methods for assessment and improvement of program effectiveness, to design and conduct studies, and propose solutions to management. You will be rated on the following Competencies for this position: Administration and Management Analysis and Problem Solving Communication Customer Service Leadership Problem Solving Team Building Technology Management Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary, although some slight physical effort may be required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at this grade level. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.