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Summary You will serve as a SUPERVISORY IT SPECIALIST (PLCYPLN) in the Corporate Operations Department (10), ACIO/Information Technology (IT) Division (104), Information Technology Management Customer Services (1042) of NAVSURFWARCEN IH DIV. This position is part of the Warfare Centers Personnel Demonstration Project. The NT-05 pay band encompasses positions equivalent to the GS-13 and GS-14. This position may be eligible for Supervisory Pay Differential of up to four (4) percent. Responsibilities You will manage the NMCI/NGEN service orders, deliveries, technical evaluations of proposed infrastructure changes, end user support and liaison between users and NMCI technical support. You will manage the command's landline telephone services, ordering, delivery, end user support, trouble ticket processing and tracking, new service and infrastructure planning and processing, host (CNI/NDW) and NAVSEA telecom services interface. You will communicate with department heads, division directors, branch managers and end users for telecommunication services, including landline and cellular telephone and data services, on service issues, changes, and requests for new services. You will communicate with NAVSEA, PEO-EIS, the Infrastructure Division (102), the Security Division (105), the Cybersecurity Office (1043), and the NMCI contractor on NMCI/NGEN procurements, service issues and NMCI infrastructure changes/upgrades. You will communicate with department heads, division directors, branch managers and end users about the policies and requirements for the Navy's Information Technology (IT) approval system (NAV-ITAS) and assist with the IT approval process. You will be responsible for policy interpretation and enforcement, contribution to HQ level policy reviews, responding to data calls from Ech I, II and III, and participating in NAVSEA and Warfare Center Communities Of Practice (COP). Requirements Conditions of Employment Qualifications Your resume must demonstrate at least one year of specialized experience at or equivalent to the next lower band, NT-04 (GS-11/12 equivalent) pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: developing and implementing Information Technology (IT) policies and procedures for management of IT services, cost, or resources to ensure IT compliance and maintain effectiveness and efficiency of IT programs, systems, or platforms for an organization. Your experience must reflect skill in the following areas: attention to detail, customer service, oral communication, and problem solving. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/ The Secretary of Defense has ordered a department-wide hiring freeze subject to certain limited exceptions. This position is subject to the DoD hiring freeze. Offers of employment related to this vacancy announcement will not be executed until the position has an approved exemption. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. Education Additional Information This position is covered by the Department of Defense Priority Placement Program. This is a Cyberspace Workforce position, work role code (Cyberspace Policy and Strategy Planner), proficiency level (Advanced) the incumbent is required to obtain and maintain qualifications in DoDM 8140.03 Cyber Workforce Qualification and Department of Navy policies. Certain incentives (such as Recruitment, Relocation or Student Loan Repayment) may be authorized to eligible selectees. A relocation incentive is generally a single payment intended to offset some of the relocation costs experienced by the selectee. A relocation incentive may be authorized. Additional vacancies may be filled by this announcement. A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments. During the application process you will have the ability to opt-in to make your resume available to hiring managers in the agency who have similar positions in the local commuting area. Depending on the hiring organization and the position being filled, job requirements (e.g., security clearance, travel, drug testing, financial disclosure filing, bargaining unit status, etc.) may vary. Other hiring managers filling similar positions may offer relocation expense reimbursement and/or may offer recruitment incentives for new employees, depending on funding availability and in accordance with policy. If you opt-in and are referred on a certificate, your resume will be available to other hiring managers for 180-days from the date the job announcement closes. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions. Federal annuitant information: The selection of an annuitant is subject to the Department of Defense and Department of the Navy policy on the employment of annuitants. Policy information may be found at: http://www.secnav.navy.mil/donhr/Documents/CivilianJobs/FedCivAnnuitants.pdf PPP applicants will be placed at the FPL, if determined Well Qualified (WQ). To receive priority consideration, the FPL must be the same grade level or equivalent of the retained grade or the grade held immediately prior to separation ICTAP Applicants: To be considered well-qualified and exercise selection priority as an ICTAP candidate, displaced Federal employees must satisfy all qualification requirements for the position and receive a rating in the highly qualified category (score 85) or higher. ICTAP candidates must provide copies of all of the following documentation at the time of application: 1) agency notice; 2) most recent performance appraisal; and 3) most recent SF-50 or notification of personnel action that includes position, grade level, and duty location. Applicants who do not provide this documentation will not receive consideration as an ICTAP candidate. For more information about ICTAP eligibility please review the following link: https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/federal-employees/career-transition/ Military Spouse Preference applicants will be placed at the highest grade for which they have applied and are determined Best Qualified (BQ). A BQ military spouse possesses knowledge, skills, abilities, and competencies comparable to others who meet the competitive referral criteria for the specific position.