"Alerted.org

Join our Coachella RV Resort Team! This luxury RV Resort near Palm Springs, Indio, and Desert Hot Springs spans 80 acres with 5 lakes, 18 hole putting course, and endless mountain views! We are excited to continue building a team that shares a passion for excellent guest service and is enthusiastic about growing with a team that truly cares about both its associates and guests. We look forward to meeting you! Our commitment to your success is enhanced by our competitive compensation and extensive benefits package which includes: 401k with a company match up to 6% Discounted site rent Associate Discounts Career Development Position Summary: The Guest Services Agent is the main contact for guests during their stay and sets the standard for an exceptional resort experience. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Exemplifies genuine hospitality standards and makes each guest feel welcomed and appreciated; Anticipated customer service needs and thanks customers with genuine appreciation. Strives to gain guest name recognition. Answers telephones using appropriate etiquette to book reservations or assist with existing reservations, including booking stays at other communities in the company portfolio. Follows procedure to make, cancel or change reservations. Maintains guest database and profiles. Handles guest requests and complaints with guest satisfaction as the priority. Processes reservation, merchandise, ticket and fee-based activities payments; Responsible for accurate cash handling procedures and making daily deposits. Accepts maintenance work orders and housekeeping turnover requirements for the resort. Coordinates with other departments to provide an exceptional guest experience. Performs various administrative tasks, including answering multi-line phones, typing, computer and data entry. Handles restocking items in assigned area as needed during shift. This includes facing, restocking, cleaning and sanitizing resort store fixtures and food and beverage equipment. Ability to work a flexible schedule including evenings, weekends and holidays.