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Customer Experience Team Lead
- Access Dubuque (Dubuque, IA)
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Customer Experience Team Lead
Express Employment Professionals
1 Positions
ID: 14496043
Posted On 12/23/2025
Job Overview
Customer Experience Team Lead
**Location:** Dubuque, IA
Express Employment Professionals is hiring a **Customer Experience Team Lead** for a respected local client. This role is ideal for someone who enjoys leading teams, supporting customers, and driving service excellence.
What You’ll Do:
+ Lead, coach, and support a customer service team
+ Ensure a positive, high-quality customer experience
+ Monitor performance metrics and service standards
+ Handle escalated customer issues
+ Assist internal teams with product and process support
+ Collaborate with internal departments and external partners
+ Identify opportunities to improve service and efficiency
What We’re Looking For:
+ Customer service experience; leadership experience preferred
+ Strong communication and problem-solving skills
+ Organized, detail-oriented, and team-focused
+ Proficiency in Microsoft Office
Why You’ll Like It Here:
+ Early Fridays and partial work-from-home schedule
+ Casual, professional work environment
+ Competitive pay and benefits
+ Paid holidays and vacation
+ Growth-focused company culture
Apply today with **Express Employment Professionals** to learn more about this opportunity.
Primary Contact
1731509386103
Express Employment
Office,
(563)583-1600
Phone
Phone
Phone
Fax
Email
True
False
True
Job Details
Categories
Clerical/Office Administration
Cosmetology/Massage Therapy/Spa
Customer Service
Labor
Sales/Service
Location
Dubuque, IA
Job Type
Employee
Full/Part
Full Time
Company ID
1011
Job REQ #
14496043
\# Positions
1
Start Date
20251223
End Date
20260225
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Express Employment Professionals
About the Company
About Express
On a Mission to Put
a Million People to Work
Express Employment Professionals is one of the top staffing companies in the U.S. and Canada. Every day, we help people find jobs and provide workforce solutions to businesses. Express has more than 750 franchise locations that provide a full range of employment solutions that include full-time, temporary, and part-time employment in a wide range of positions, including professional, commercial, and administrative. Each Express office is locally owned and operated and backed by the expertise and support of an international headquarters. Simply put, Express is large enough to meet your needs and small enough to care.
If you're a job seeker, Express will assess your skills and work with you to find a job that fits your needs and abilities. Applicants never pay a fee at Express, and you'll have the opportunity to earn benefits such as medical insurance, holiday pay, vacation pay, referral bonuses and much more. Learn more.
For employers, Express Employment Professionals provides staffing and HR solutions to help meet your needs and production goals.
Follow our Facebook Page! Facebook.com/ExpressDbq
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