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Job Description

As an Account Implementation Analyst, you’ll lead the charge in delivering custom benefits for large employer groups within key customer segments. You’ll be responsible for activities that support the entire sales lifecycle, ensuring smooth implementation of benefits, eligibility, and administrative services. Acting as the primary point of contact for custom product accounts in the sales pipeline, you’ll collaborate closely with internal teams to create exceptional client experiences. Your ability to track and resolve implementation challenges will help drive continuous improvement initiatives and set the standard for success.

THIS POSITION IS OPEN TO NC RESIDENTS ONLY

What You'll Do

+ Lead and manage all aspects of the post-sale implementation activity of customaccounts.

+ Work with the appropriate field staff and external parties (consultants, group/benefit administrators, systems experts, personnel from other plans, health care providers, vendors, etc.) personnel to lead and facilitate the implementation of benefits, eligibility, and administrative services to ensure timely and accurate implementation. This includes the design and execution of an internal implementation strategy.

+ Analyze, enter and process custom benefit requests for post sales account implementation efforts.

+ Identify, evaluate and resolve complex implementation issues and collaborates closely with various levels of employees including senior management.

+ Lead and coordinate meetings with internal staff and external parties in identifying current and emerging implementation issues and in determining and evaluating potential solutions to these issues.

+ Identify and assess barriers, lead and facilitate cross-functional workgroups, negotiate through technical and operational issues, develop action plans and communicate key implementation messages to all necessary audiences.

+ Track and manage implementation issues in order to lead overall improvement initiatives.

+ Meet department goals and objectives and provides efficient and quality service to customaccounts.

What You Bring

+ Bachelor's degree or advanced degree (where required)

+ 3+ years of experience in related field

+ In lieu of degree, 5+ years of experience in related field

+ Must be able to obtain a North Carolina Health and Life Insurance license within the 60 days of employment in this position.

Bonus Points

+ Proven Client Facing and/or Implementation experience preferred

+ Background in Medical/Dental insurance strongly preferred

+ Flexible and the ability to quickly adapt to process changes

+ Detail oriented and organized

+ Self-motivated and goal driven

+ Willing to be onsite for training

What** **You’ll** **Get

+ The opportunity to work at thecutting edgeof health care delivery with a teamthat’sdeeply invested in the community

+ Work-life balance, flexibility, and the autonomy to dogreat work

+ Medical, dental, and vision coverage along withnumeroushealth and wellness programs

+ Parental leave and support plus adoption and surrogacyassistance

+ Career development programs and tuition reimbursement for continued education

+ 401k match including an annual company contribution

+ Learn more (https://careers.bluecrossnc.com/global/en/benefits)

THIS POSITION IS OPEN TO NC RESIDENTS ONLY

Salary Range

At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets, licensure and certifications and other business and organizational needs. Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus*, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs.

_*Based on annual corporate goal achievement and individual performance._

$55,370.00 - $88,592.00

Skills

Application Troubleshooting, End User Support, Information Technology (IT) Systems, Requirements Analysis, Solutions Development, Systems Analysis, Systems Development, Systems Management, Technical Knowledge, Technical Solutions

About Us

It's an exciting time to work at Blue Cross and Blue Shield of North Carolina (Blue Cross NC). Health care is changing, and we're leading the way. We offer more than health insurance our customers can count on. We’re committed to better health and better health care − in our communities and beyond. Our employees bring energy and creativity to the workplace, and it shows in our innovative approach to improving the health and well-being of North Carolinians.

Blue Cross NC is a fully taxed, not-for-profit company headquartered in Durham, North Carolina. We serve more than 4.3 million members, and we employ more than 5,000 people across the country who are passionate about making health care better for all.

Help us lead the charge for better health care by joining our award-winning team. Discover tremendous opportunities with us to do challenging and rewarding work. Opportunities that can lead you to a fulfilling career, work that can help others lead healthier, happier lives.

Authorization to Work in the United States

We use E-verify to confirm authorization to work in the United States. To learn more about E-Verify, including your rights and responsibilities, please visit E-Verify Overview (https://www.e-verify.gov/employees/e-verify-overview) for English or Visión General de E-Verify (https://www.e-verify.gov/es/empleados/vision-general-de-e-verify) for Español.

Request Accommodations

Blue Cross NC provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application or hiring process, please notify HR at [email protected] .

For most roles, you can choose where to work - fully remote in one of the states listed below, in the office, or a hybrid of the two:

Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Michigan, Mississippi, Missouri, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, and Wyoming