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About the Role:

We are seeking a highly motivated and detail-oriented individual to join our banking team as a TM & Online Operations Specialist I. This crucial position will be responsible for efficiently executing operational tasks related to Consumer and Business Online Banking and various Treasury products. The successful candidate will also play a key role in developing and documenting procedures for these tasks to ensure operational efficiency and interdepartmental collaboration.

+ Provide exceptional customer support to internal partners using and maintaining the Consumer and Business Online Banking platform and Treasury products.

+ Address escalated customer inquiries and issues promptly, demonstrating a high level of professionalism and responsiveness.

+ Assist in the Development and maintenance of comprehensive procedural documentation for all operational tasks related to Consumer and Business Online Banking and Treasury products.

+ Assist in the regular review and updates of procedures to reflect changes in policies, regulations, and technological advancements.

+ Work closely with internal stakeholders to ensure alignment between operational processes and documented procedures.

+ Support the operations of various Treasury products, including but not limited to cash management, special depository services, payments, and collections.

+ Assist in processing transactions accurately and efficiently, adhering to established guidelines and internal controls.

+ Monitor transaction activities to detect and prevent fraudulent or duplicated payment activity.

+ Handle the daily operational tasks related to Consumer and Business Online Banking, including user administration, access controls, and troubleshooting technical issues.

+ Monitor online banking activities, ensuring smooth functioning of systems and addressing anomalies in a timely manner.

+ Collaborate with the IT team to identify and resolve technical issues affecting the online banking platform.

+ Identify opportunities for process improvement and operational efficiency, making recommendations to management and participating in implementationefforts..

+ Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.

+ Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.

+ Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.

+ May be asked to coach, mentor, or train others and teach coursework as subject matter expert.

+ Actively learns, demonstrates, and fosters theColumbiacorporate culture in all actions and words.

+ Takes personal initiative and is a positive example for others to emulate.

+ Embraces our vision to become “Business Bank of Choice”

+ May perform other duties as assigned.

About** **You:

+ High school diploma or equivalent

+ Banking experience in branch and/orback roomoperations

+ Ability to track and organize multiple tasks

+ Strong attention to detail

+ Strong communication skills, both written and oral

+ Excellent client service skills

+ Team player with strong interpersonal skills

**Job Location(s):** Ability to work fully onsite at posted location(s).

The pay range for this role is $21.00 - $30.00 an hour.

The pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation, and those details will be provided during the recruitment process.

**Primary Location:** Ability to work fully onsite at posted location(s).

4400 East Broadway Blvd Suite 112 Tucson AZ 85711

Our Benefits:

We are proud to offer a competitive total rewards package including base wages and comprehensive benefits.

We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

Our Commitment to Diversity:

Columbia Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: http://[email protected]

To Staffing and Recruiting Agencies:

Our posted job opportunities are only intended for individuals seeking employment at Columbia Bank. Columbia Bank does not accept unsolicited resumes or applications from agencies and Columbia Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Columbia Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.