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JOB SUMMARY:

Responsible for creating and managing visual merchandise elements to promote Universal Kids Resort (UKR) merchandise and food & beverage products. Oversees the work and development of the visual merchandise team including graphic design development for signage, menus, and more across UKR.

JOB RESPONSIBILITIES:

+ Leads the development of visual concepts and designs in stores, restaurants, kiosks and other assigned areas to create, coordinate, organize, and maintain appealing visual displays. Conceptualizes and designs floor plans for merchandising and product presentations, floor plan changes, fixture design, fixture placement, and working with operational teams on merchandising techniques in accordance with company directives. Adheres to Universal Destinations & Experience’s quality, design, IP and brand standards, and follows visual merchandising standards as established by the UP&E/Global Merchandising team. Partners effectively with UP&E/Global Merchandising team and across Universal Destinations & Experiences for ongoing collaboration and to ensure alignment of projects with broader initiatives.

+ Oversees team’s assigned projects and monitors work as they implement floor plan designs, product presentations, future placement and new merchandise fixtures with the Revenue Operations management team. Ensures team is meeting quality, design, IP and brand standards in their work and seeking IP approvals as needed.

+ Enforces department policies and procedures, inclusive of training and safety, while working with management to identify and develop new departmental policies and procedures. Ensures proper training programs are developed, implemented and maintained. Responsible for the hiring and training of staff. Ensures team is effectively managing their workload, meeting their objectives and accountabilities, and completing projects on time and on budget for both visual merchandise and graphic design.

+ Oversees the visual facilities and equipment including warehouses, workshops and company vehicles. Ensures cleanliness, organization, and maintenance of safe workspaces.

+ Supports Manager in maintaining the departmental financial and budgetary plans in accordance with assigned visual projects while adhering to the company’s purchasing guidelines. Monitors overtime ensuring financial responsibility and labor optimization. Builds capital and expense plans as required.

+ Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities.

+ Perform other duties as assigned.

SUPERVISORY RESPONSIBILITY:

+ Supervises an Exempt team.

ADDITIONAL INFORMATION:

+ Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

+ Must be able to work a flexible and varying schedule based on business needs.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities (KSAs) required.

+ Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

+ Consistent attendance is a job requirement.

EDUCATION:

+ Bachelor’s degree in Fine Art or a related field is required.

EXPERIENCE:

+ 3+ years of experience in Visual Design or Merchandise Design required, 1+ year of Sales Management or Visual Management experience is preferred; or equivalent combination of education and experience.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Kids Resort via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Kids Resort HR/Recruitment will be deemed the sole property of Universal Kids Resort. No fee will be paid in the event the candidate is hired by Universal Kids Resort as a result of the referral or through other means.

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Universal Kids Resort is an equal opportunity employer. Universal elements and all related indicia TM & © 2025 Universal Studios. All rights reserved. EOE.