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JOB SUMMARY:

Supports Universal Kids Resort (UKR) Team Members by serving as the point of contact in the administration, processing, and dissemination of information including but not limited to: employee relations, internal staffing movement, benefits, payroll, training and development opportunities. Promotes a positive work environment and serves as the first contact point for Team Members in issue identification and resolution where appropriate.

JOB RESPONSIBILITIES:

+ First-line support related to any employee relations issues. Gathers information, evaluates, responds when appropriate and/or refers to Generalist and/or Manager for further investigation and follow up as needed. Responds to general inbox inquiries. Acts as a liaison with core HR partners and provides general information to Team Members on policy interpretation, EAP concerns, Benefit/Payroll/Records inquiries and staffing needs.

+ Ensures employment requisitions are opened and maintained. Maintains current organizational structure by completing Personnel Change Request (PCR), Organizational Change Request (OCR).

+ Maintains relevant reports, spreadsheets and databases. Assists with the creation of new reports as needed. Reviews employee relations cases, creates case file in database, and when needed, researches historical documentation related to cases.

+ Administers job related transfer process for all open positions. Executes internal offer process, requests release dates from home venue, and partners with Compensation for pay rates. Partners with TA for out-of-division transfers.

+ Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities.

+ Perform other duties as assigned.

SUPERVISORY RESPONSIBILITY:

+ Individual Contributor.

ADDITIONAL INFORMATION:

+ Schedule flexibility required with availability to work on weekends, holidays, or evenings.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities (KSAs) required.

+ Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

+ Consistent attendance is a job requirement.

EDUCATION:

+ Bachelor’s degree in Human Resources, Psychology, Business or related field preferred.

EXPERIENCE:

+ 3+ years Human Resources experience in a fast-paced environment required, preferably in Employee Relations; or equivalent combination of education and experience.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Kids Resort via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Kids Resort HR/Recruitment will be deemed the sole property of Universal Kids Resort. No fee will be paid in the event the candidate is hired by Universal Kids Resort as a result of the referral or through other means.

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Universal Kids Resort is an equal opportunity employer. Universal elements and all related indicia TM & © 2025 Universal Studios. All rights reserved. EOE.