"Alerted.org

System Administrator

Job Code:13021

Department:Development

FT/PT Status:Full Time

Summary:

The Systems Administrator serves as a Tier 2 escalation resource for the desktop services team and plays a key role in maintaining the availability, security, and performance of the organization’s server, network, and cloud-based systems. This position is responsible for ensuring mission-critical systems remain highly available, secure, and recoverable, while supporting business continuity and disaster recovery efforts. The Systems Administrator partners closely with application stakeholders, delivers customer-focused technical support, and upholds strong security and compliance standards, particularly related to the protection of Protected Health Information (PHI). The role requires a proactive, service-oriented professional with strong technical expertise, attention to detail, and a commitment to collaboration, quality, and organizational mission.

ESSENTIAL FUNCTIONS:

• Develop and maintain a project plan for the agency which ensures all server and application resources are highly available.

• Determines server and network configuration by analyzing and evaluating system factors, such as scope of projects, number of users, reporting requirements, processing volume, security, cost, power supply specifications and security conditions; confers with end users as needed.

• Identify and address operational issues regarding the efficiency and availability of network resources, by developing routine maintenance plan, managing system configuration documentation and maintaining change logs.

• Ensure the security and confidentiality of client Protected Health Information (PHI) through policies, role-based access and secure authentication, maintaining updates and patches to responsible systems, and auditing data security systems.

• Confirms operation of server applications in coordination with Application Team.

• Manage the recoverability of information and data by the organization through participation in the Business Continuity Planning process and development, implementation and testing of the technology Disaster Recovery Plan.

• Provide timely and efficient research, price negotiation and purchase of technology equipment, software and services.

• Provide customer service as part of the service desk team, including but not limited to Tier 2 support as identified in the Service Level Agreement (SLA)

• Maintain professional and technological knowledge through training and professional development.

GENERAL EXPECTATIONS:

• Adhere to and enforces utilization of the HIS Business Rules and protocols; provides recommendations for new rules or revisions to existing processes.

• Be committed to the mission, vision, and values of the organization.

• Work collaboratively as a member of a team with various groups of staff, depending on the issue addressed.

• Assure quality in work performed to facilitate the delivery of quality services.

• Reports accidents and injuries in a timely fashion, demonstrates safe housekeeping practices, notifies supervisor of potential health and safety concerns immediately, participates in health and safety training as required, understands and follows all Sweetser health and safety policies.

• Ability to support and recognize the important role volunteers play. Sweetser employees work with, support, collaborate with volunteers, and promote opportunities for volunteer engagement.

EDUCATION:

• Associates degree in related field or a combination of three (3) to five (5) years field experience in technological and administrative management, including experience in the procurement and auditing of data and voice services, equipment and support.

• Maintains professional and technical knowledge level through attendance in industry workshops and seminars, and other information media; e.g., webinars, trade periodicals, on-line discussion groups.

EXPERIENCE:

• Five (5) years of demonstrated experience with network hardware and software as a systems administrator.

• Thorough understanding of computer system concepts and designs, software requirement definition and testing methodologies.

• Demonstrated proficiency in enterprise systems management, including Windows Server and workstations, MS Exchange, VMWare, MS SQL server, Veeam Backup and recovery solutions, Microsoft Azure, Office 365 and network management software.

• Experience with Cloud-based (SaaS) environments including Office 365 preferred.

KNOWLEDGE AND SKILLS:

• Strong customer service skills.

• Understand the utilization of benchmarks and metrics to measure department performance and customer service.

• Excellent analytical and organizational skills, with a strong attention to details.

• Ability to work independently, manage multiple projects and meet deadlines.

• Excellent verbal and written communication skills; ability to successfully communicate and implement service and training improvements.

• Good knowledge of established business and accounting practices.