• Customer Service Representative

    ABC Imaging (Annandale, VA)


    Position Summary:

    We are seeking a Customer Service Representative for an international printing and graphics company. Full training will be provided for this position.

    Key Responsibilities:

    + Handle incoming inquiries, quotes, and orders via phone, email

    + Manage job progress, provide status updates, and resolve issues promptly

    + Provide knowledgeable guidance on printing options, file requirements, and timelines

    + Collaborate with internal departments to meet deadlines and exceed client expectations

    + Serve as the liaison between clients and production teams to ensure job specifications are accurately communicated and executed

    + Maintain detailed and accurate client records in the order management system

    + Troubleshoot and resolve customer concerns with professionalism and urgency

    Requirements:

    + Previous experience in the print industry

    + Proven background in customer service or account management

    + Strong understanding of print terminology, file formats, and production workflows

    + Proficiency in Microsoft Office and familiarity with print management systems

    + Experience with Adobe is preferred

    + Excellent communication and organizational skills

    + Ability to multitask in a fast-paced, deadline-driven environment