• API Implementation Specialist Advisor

    ADP (Augusta, GA)


    You are:

    A member of the Benefit Carrier Integrations team. You are responsible for implementing and servicing files which exchange demographic, plan and enrollment data between the WorkforceNow module and our clients' third-party vendors (e.g., payroll processors, insurance carriers, third party administrators, etc.).

    You will:

    Support the Comprehensive Services team and clients by implementing, maintaining and troubleshooting API Benefit Carrier Integrations. You will also work with internal partners, carriers, brokers and the client to support Open Enrollment throughout the year, to ensure enrollments are submitted to the client’s benefit carriers timely.

    You will need:

    + Benefits Administration Experience.

    + Project Management Competency.

    + Technical troubleshooting experience with WorkforceNow Benefits and/or Benefit Carrier Integrations.

    + When presented with a case to troubleshoot, investigate and resolve issues/defects with existing code.

    + Communicate status and next steps to all partners (internal, carrier, client, broker, etc.) throughout the implementation project or lifecycle of a service case.

    + Partner with Account Managers, Product Engineers, third party vendors, and client to determine best practices for the setup of the API.

    + Serve as a technical resource for Account Managers and Customer Service Representatives who may have questions regarding active API integrations.

    + Participate in conference calls with clients, carriers, brokers, sales, and/or prospects with connection questions.

    + Maintain primary contact information for each third-party vendor with whom we have a connection.

    + Work with these contacts to track new release dates for their systems, obtain updated file specifications, and identify the impact of any changes on existing connections.

    + Troubleshoot and test integrations to ensure accuracy of transmission of data.

    + Maintain comprehensive understanding of and take responsibility for continuous learning of new technologies and templates being introduced in the Benefit Carrier Integrations environment.

    + Support monthly Open Enrollment renewals.

    **Behaviors** :

    + Adaptability

    + Alignment

    + Collaboration

    + Ethics/Integrity

    + Innovation

    + Process & Project Management

    + Results Orientation

    + Service Orientation / Client Focus

    Technical Skills:

    + Proficient in MS Excel skills such as creating pivot tables, v-lookups to compare files and data to identify discrepancies between two files.

    + Knowledge of Salesforce is helpful for case and project management.

    QUALIFICATIONS REQUIRED:

    + Experience working in a software and/or service company environment.

    Preference will be given to candidates who have the following:

    + Strong benefits experience.

    + EDI and/or API experience.

    **A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition (https://www.adp.com/about-adp/awards-and-recognition.aspx) .

    **Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

    **Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.