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Senior Operations Analyst Payroll

Job ID: 13968

Business Unit: MTA Headquarters

Regular/Temporary: Regular

Department: Payroll Processing

Date Posted: Dec 15, 2025

Description

Job Title : Senior Operations Analyst - Payroll (Represented)

Salary: Min: $ 49,562 - Max: $82,603

Dept/Div: Finance/Business Service Center

Supervisor: Manager Payroll

Hours of Work: 9:00 am - 5:30 pm (8 hours/day)

Deadline: Opened until filled

Please note that this position is only open to MTA employees.

*This position is represented by the Transportation Communications Union (TCU)

The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation’s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.

Summary

The purpose of this position is to administer activities and process transactions for the Payroll area.

Responsibilities

+ Mentor, coach, and support other team members as appropriate

+ Manage individual assignments and expectations. Assist with prioritizing team assignments

+ Integrate across teams to document, research, and resolve intermediate issues and errors as assigned

+ Develop and update operating procedures and training materials as needed

+ Maintain a more complex level of process, functional, and technical knowledge and participate in training to continue to develop such knowledge

+ Gather, validate, and maintain data and other transaction inputs

+ Gather forms and track the status of assignments

+ Enter transactions in PeopleSoft and the service request management tool

+ Retrieve, index, and review scanned documents and forms

+ Provide satisfactory customer service by receiving, analyzing, researching, and seeking a resolution to more complex inquiries

+ Understand when to resolve or escalate to a supervisor

+ Perform/support cyclical processing and period-end activities

+ Complete assignments as delegated by the Supervisor

+ Comply with MTA and BSC policies, practices, and procedures

+ Understand the MTA and BSC vision, including how individual responsibilities fit into the long-term strategies

+ Ensure that all assignments are completed with the highest quality and within agreed-upon Service Level Agreement guidelines and Key Performance Indicator targets

+ Adhere to the team budget

+ Identify and implement continuous improvement initiatives as assigned

+ Participate in user groups as necessary

+ Identify, document, and review input to the knowledge management tool

Qualifications

Required:

+ Possess specific work experience in the Payroll area and/or experience in Finance processing

+ Ability to work with, train, and coach other team members

+ Working knowledge and use of PeopleSoft or related database software

+ Ability to process requests consistently with general supervision

+ Ability to prioritize problems and promptly resolve or escalate when necessary

+ Strong oral and written communication skills

+ Strong interpersonal skills with the ability to work with and collaborate across the BSC at all levels within and outside the organization

+ Strong time management skills and the ability to manage individual assignments

+ Strong attention to detail

+ Ability to handle sensitive situations and maintain a high degree of confidentiality

Preferred:

+ Understanding of MTA Finance policies and procedures

+ Familiarity with performance metrics and the ability to meet identified targets

+ Working knowledge of service request management tools

+ Working knowledge and use of office productivity tools (e.g., MS Outlook, MS Office applications) and web-based applications

Education and Experience

Required:

+ High School Diploma or GED

+ Minimum 4 years of Payroll processing experience OR equivalent combination of education and related experience will also be considered

Preferred:

+ Bachelor's Degree or Associate's Degree with relevant experience in Business or related field

+ Shared Services experience preferred

Other Information

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the "Commission").

WAGE PROGRESSION:

Step 1 – New WP 60%

Step 2 – New WP 70%

Step 3 – New WP 75%

Step 4 – New WP 80%

Step 5 – New WP 85%

Step 6 – New WP 90%

Step 7 – New WP 95%

Step 8 – New WP 100%

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.