• Superintendent Transportation, Paratransit

    MTA (Long Island City, NY)


    Superintendent Transportation, Paratransit

     

    Job ID: 14274

     

    Business Unit: New York City Transit

     

    Regular/Temporary: Regular

     

    Department: Regional Bus Company

     

    Date Posted: Jan 14, 2026

    Description

    Job Information

     

    Title: Superintendent Transportation (Paratransit) (Rep-UTLO)

     

    Department: Paratransit

     

    Division/Unit: Command Center

    Reports To: General Superintendent, Transportation

    Work Location: 33-00 Northern Blvd., LIC, NY 11101

     

    Hours of Work: Various as required

     

    Compensation

     

    Salary Range: $88,598 - $140,042

     

    UTLO rate: $132,887

    Command Center

    The Paratransit Command Center Superintendent is responsible for overseeing the day-to-day operations of Paratransit, ensuring 24/7 safe, reliable, and courteous service delivery of Paratransit transportation across all five boroughs. Accountable for assuring safe, reliable and courteous performance of all scheduled AAR trips, by monitoring routes to maintain on-time performance standards.

    Responsibilities

    + Trip Management

    + Oversee more than 47,000 daily weekday trips and 30,000 daily weekend trips, providing door-to-door or curb-to-curb service through private contractors.

    + Implement same-day schedule adjustments to maintain on-time performance standards.

    + Incident and Accident Oversight

    + Review preliminary accident reports on the same day and maintain the accident database.

    + Ensure that contractors notify the command center of accidents and incidents within (1) hour of occurrence and submit required reports within 48 hours as per contractual requirements.

    + Coordinate notifications for accidents and incidents.

    + Compliance and Coordination

    + Collaborate with the Standards & Compliance unit on FFDT decisions.

    + Assist in monitoring and overseeing large events, special field assignments, winter operations, coastal storms, and emergency situations, providing 24/7 coverage.

    + Customer Service

    + Investigate and respond to same-day customer trip issues and complaints, providing alternative solutions.

    + Investigate and respond to complaints assigned by the Customer Relations Group within seven days.

    + Review unverifiable past taxi authorizations for payment approval or denial.

    + Emergency Response

    + Serve as liaison to OEM, NYPD, hospitals, and FDNY during emergencies impacting AAR and non-AAR clients.

    + Responsible for 24/7 coverage in the Command Center, Road Operations and/or Disaster recovery site.

     

    Education & Experience

     

    Five (5) years of satisfactory full­ time related professional experience, and at least two (2) years of which must have been in a managerial/supervisory capacity.

    Qualifications

    + Strong leadership and organizational skills.

    + Ability to manage high-volume operations and respond effectively under pressure.

    + Excellent communication and problem-solving abilities.

    + Proficient in Microsoft Office Suite

    + Ability to utilize databases and provide analysis and/or reports.

    + Prior experience in a transportation command center, road operations, or dispatching environment.

     

    Other Information

     

    Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

     

    Equal Employment Opportunity

     

    MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.