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Deputy Director Railroads Communications

Job ID: 13929

Business Unit: MTA Headquarters

Regular/Temporary: Regular

Department: Marketing Production

Date Posted: Dec 17, 2025

Description

POSTING NO.

13929

JOB TITLE:

Deputy Director of Railroads Communications

DEPT/DIV:

Customer Communications

WORK LOCATION:

2 Broadway

FULL/PART-TIME

FUL L

SALARY RANGE:

$140,226 - $155,000

DEADLINE:

Until filled

Please note that this position is only open to MTA employees.

This position is eligible for teleworking , which is currently one day per week. New hires are eligible to apply 30 days after their effective hire date.

Opening:

The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation’s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.

Position Objective:

The Deputy Director, Railroad Communications, directs the execution and implementation of highly visible customer-facing communication programs and campaigns, designed to improve the daily experience of MTA LIRR and MNR riders. The incumbent oversees the project management process, from inception to completion, to ensure all stakeholders are aligned and productive on projects, objectives, and deliverables. The Deputy Director leads the Customer team’s efforts to engage with and support the unique communications needs of the LIRR and MNR and serves as a dedicated resource for senior leadership at the railroads.

Responsibilities:

+ Oversees the tasks and activities of account executives, designers, artists, copywriters, print shop personnel, and content and channel managers to ensure projects are delivered on time and within budget. Ensures project integrity by working in tandem with agency partners/clients. Directs multiple creative initiatives for client programs that may include, but are not limited to, new program initiatives, station enhancements, operating improvements, and the customer experience, service change information, wayfinding, safety, etc.

+ Utilizes BaseCamp or similar project management software to document, track, and oversee project progress and status. Ensures all team members use BaseCamp or similar project management tools for accountability, resource management, and the continued delivery of high-quality outputs. Receives real-time status updates from direct reports.

+ Oversees the development of internal communications for LIRR and MNR, including, but not limited to, training manuals, leadership recognition awards, and People Department outreach events.

+ Directs inbound and outbound tourism messaging and manages relationships with travel organizations to develop promotional content.

+ Monitors, uploads, and removes Marketing campaigns on the Mercury content management system.

+ Supervises the coordination of internal departments across agencies to review and update customer safety messaging and wayfinding signage.

+ Selects, develops, and motivates personnel within the department. Provides career development for subordinates. Provides prompt and effective coaching and counseling. Responsible for discipline/termination of employees when necessary. Reviewsthe performance of staff. Creates a professional environment that respects individual differences and enables all employees to develop and contribute to their full potential.

+ Other duties as assigned.

Required Knowledge/Skills/Abilities:

+ Demonstrated ability to communicate effectively with stakeholders at all levels of the MTA.

+ Demonstrated ability to establish timelines and oversee projects to ensure on-time delivery

+ Excellent organizational, interpersonal, and presentation skills

+ Knowledge and understanding of the organizational and interdepartmental structures of the MTA.

+ Proven ability to work in a high-profile, high-pressure environment effectively.

+ Must have strong managerial skills to effectively direct a staff of professional and technical employees in implementing the short- and long-term goals of the MTA

+ Demonstrated ability to complete both short and long-term projects effectively and efficiently.

Required Education and Experience:

+ Bachelor’s degree in Marketing , Business, Transportation, Public Policy or a related field, or an equivalent combination of education and experience from an accredited college may be considered in lieu of a degree.

+ Minimum 7 years related experience, including at least 3 years in a managerial and/or leadership role in a large, multi-faceted, fast-paced organization or governmental body preferred.

The Following is/are preferred :

+ Familiarity with the MTA’s, New York City Transit, Long Island Railroad, and Metro-North policies and procedures.

Other Information

May need to work outside of normal work hours (i.e., evenings and weekends)

Travel may be required to other MTA locations or other external sites .

According to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including those concerning veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.