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At UPMC Magee-Womens Hospital, we are more than a hospital - we are a trusted partner in every stage of a woman's life. From groundbreaking research and advanced treatments to compassionate, personalized care, Magee has been a leader in women's health for generations. Whether welcoming new life, supporting complex health needs, or guiding patients through every milestone, our experts combine innovation with empathy to deliver care that inspires confidence and comfort. UPMC Magee is honored to have been designated as a Magnet-designated hospital - twice! At Magee, we don't just treat patients - we care for people, families, and futures. Join us and be part of a team that's shaping the future of women's health.

UPMC Magee-Womens Hospital is seeking a Full-time Patient & Family Concierge to support the Neonatal ICU

The Neonatal ICU is a 83-bed Level III critical care facility that provides acute medical, nursing, and respiratory care to critically ill infants; the majority of NICU admissions come from within Magee, however, we do also regularly take transports from other regional hospitals. Patients in the NICU may be premature or full-term infants who suffer from a diversity of medical issues including (but not limited to) low birth weight, infectious diseases, congenital anomalies, and Neonatal Abstinence Syndrome, as well as various complications during labor and delivery. Previous ICU and/or pediatric experience is preferred; NICU experience is strongly preferred.

What can you Expect as a Patient & Family Concierge?

The Patient & Family Concierge is responsible for providing generalized, compassionate service and support to staff members, patients, families, and visitors during their stay within the hospital. This role assists with all communications regarding the department, accurately updates and maintains patient flow process and coordinate patient tests and procedures.

Assembles and serves meals according to diet orders, menus, and patient or guest specific requirements. Cleans, removes trash from, empties linen hampers, and organizes all assigned areas, including patient rooms, public areas, toilets, procedure rooms, offices, and patient-specific equipment. Replenishes supplies as needed. Orders unit specific supplies and equipment. Delivers supplies, equipment, medication and other materials to the patient units.

You will maintain par levels for designated supplies and forms including down time folders, maintain accurate unit communication including, but not limited to, promptly answering telephones, activating the paging system, facilitating timely faxing, distributing patient and unit mail, greeting and assisting visitors, physicians, and other staff members.

How does UPMC Support our Employees?

UPMC is committed to investing in our employees - financially, personally, and professionally -starting on day one of your career. From tackling student loans to advancing your career later in life, UPMC is the partner you need to succeed and thrive in your career.

Here are a few examples of how we support our employees:

* Tuition reimbursement of up to $6,000* per academic year at any accredited institution, available to employees and their dependents (*amount varies based on job title and status)

* An incomparable Total Rewards package

* Top clinicians, leading researchers, and the most modern equipment and technology in health care today

Shifts/Hours: This position will work night shifts from 9 p.m. to 5 a.m. typically 5 shifts per week.

_*Hours are subject to change based on business needs._

* High school diploma or equivalent OR current high school/GED enrollment OR one year of previous job experience required in lieu of HS diploma/GED.

* Previous healthcare experience is preferred.

* Ability to follow written and verbal instructions.

* Completion of a Certified Health Unit Secretary course preferred.

* In the course of duties may be asked to distribute medications to the nurse at the bedside.

* Access to medications is limited to the distribution of the medication to the nurse.

Licensure, Certifications, and Clearances:

* Act 34 with renewal

_*Additional certifications may be required for pediatric units_

UPMC is an Equal Opportunity Employer/Disability/Veteran