• Customer Service

    Fluor (Early Branch, SC)


    Customer Service

     

    Job

     

    Overview

    Location** **:

    United States, Early Branch, South Carolina

    1. **Job skills** Finance, HR and Administration

    2. **Type** Permanent

    **Job id** 165916

    **Salary** Negotiable

     

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    Heather McDowell

    I manage this role

     

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    Our client, a piping manufacturing company that produces and sells plastic piping systems for fuel transportation, water conveyance, and HVAC, is seeking a Junior Customer Service to join their growing team and expanding facility in Hampton County, SC.

    General Description

    Looking for a junior figure to join the customer service team in South Carolina with the Elofit (polyethylene fittings) product line. The candidate shall be required to:

     

    + Provide customer support by handling inquiries, sharing product and pricing information, and resolving issues related to shipments, billing, and returns.

    + Maintain accurate customer records in BC and manage returns, credits, and escalations as needed.

    + Enter and verify customer orders in BC, coordinate with the warehouse and Italian team on inventory, and track orders through delivery.

    + Address order discrepancies and prepare required documents like invoices and packing lists.

    + Support billing and accounts receivable, monitor monthly sales reports, and participate in team meetings to improve workflow and customer service.

    Detailed Duties

    Customer Assistance

    + Respond to customer inquiries via phone or email.

    + Provide product or service information, including availability, features and pricing.

    + Resolve customer issues such as shipment delays, billing questions, returns, and product concerns.

    + Maintain accurate customer records in BC.

    + Process returns, exchanges, and credits according to company policies.

    + Escalate complex issues to appropriate departments when necessary.

    + Build and maintain positive customer relationships to support customer retention.

    + Follow up on open cases to ensure customer satisfaction, return, shipping delays.

    Order Entry

    + Enter customer orders accurately into BC.

    + Verify order details (Item no, quantities, prices, shipping instructions).

    + Review inventory availability and coordinate with warehouse or Italian Team.

    + Track orders from entry through delivery and provide updates to customers.

    + Communicate with logistics or shipping departments to ensure timely dispatch.

    + Check for order discrepancies (pricing errors, incorrect part numbers, missing information).

    + Generate invoices, packing lists, or other order documents as required.

    **Additional responsibilities** (including, but not limited to):

    + Support billing and accounts receivable department

    + Monitor monthly sales order reports

    + Participate in team meetings to improve customer service and order workflow.

    Requirements

    + Preferred minimum (2) years of experience in shipping and logistics.

    + Use Microsoft Office, Outlook, Word, Excel, and common inventory software.

    + See details of objects that are less than a few feet away.

    + See details of objects that are more than a few feet away.

    + See differences between colors, shades, and brightness.

    + Use fingers to grasp, move, or assemble very small objects.

    + Hear sounds and recognize the difference between them.

    + React quickly using hands, fingers, or feet.

    + Determine the distance between objects.

     

    TRS Staffing Solutions are an equal opportunities employer, and we welcome you to provide OFCCP data voluntarily here (https://forms.office.com/Pages/ResponsePage.aspx?id=\_kyGdW3ynEG2ncY4aVtVM-Ae8m-ZY39DmkVklULkcVtUNFFBR1g2Sk1EUExNWFpKVTZHRlNTRldaRC4u)

     

    We are an equal opportunity employer. All qualified individuals will receive consideration for employment without regard to race; color; age; sex; sexual orientation; gender identity; religion; national origin; disability; veteran status; genetic information; or any other criteria protected by governing law.