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The Strong offers a unique and memorable setting for visitors from around the world, meetings, receptions, and other special events. The Environmental Services Manager oversees and directs the daily operations of the ~12-person Environmental Services team. This includes developing/maintaining workflows, overseeing museum staff and outside vendor contracts, and budgetary responsibilities

This position requires an energetic, proactive leader who is passionate about leading a team, customer service, and has strong attention to detail. The Environmental Services Manager is required to make such personal efforts as may be needed to keep up with advances in subject matter information related to this position. The employee must learn the constraints, with particular consideration of the budget, within which this job must be performed and work within those parameters.

Essential Duties:

The specifications described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

+ Supervise a team of maintenance and janitorial staff, determining workload, delegating assignments, training, monitoring, and reviewing work performance for quality, accuracy, and completeness.

+ Direct budgeting and other financial responsibilities associated with the Environmental Services team.

+ Direct and oversee outsourced temporary staffing agency relationship and temporary employees. In addition, participate in hiring direct employees and onboarding.

+ Manage various facility projects and maintenance vendors requiring a high level of attention to detail and cleanliness.

+ Plan, develop, and maintain daily, short and long-term goals related to the overall cleaning of the building.

+ Work closely with other museum staff to coordinate setup and removal of equipment with respect to public programs and facility rentals.

+ Offer instruction and advice to environmental specialists regarding museum policies, methods of cleaning, and communication skills needed to work effectively with museum staff and external museum guests.

+ Evaluate environmental staff performance and make recommendations based on results.

+ Work closely with Facility Rental Manager to aid in setup for events, such as staging, tables and chairs.

+ Complete, as needed, uncompleted tasks of the Environmental Services team.

Core Values:

These are embedded in all roles within the museum. Employees must have the ability to demonstrate, understand, and apply our workplace values.

+ Respect: We treat guests and each other with fairness and respect. We celebrate differences as well as similarities. Our behavior is marked by courtesy, patience, compassion, and tolerance. We serve with honesty and integrity, and we expect trust and loyalty in return.

+ Focus: We share a special sense of purpose based on the museum’s mission. We take pride in our dedication to common goals and commit all our talents and efforts to achieving them.

+ Excellence: We strive constantly for excellence and seek continual improvement in all that we do. Each of us takes responsibility for achieving outstanding quality and, in return, our accomplishments are recognized and rewarded.

+ Community: We foster community within and outside the museum through an atmosphere of collaboration, cooperation, and collegiality. Teamwork and flexibility lead to esprit de corps and effective public service.

+ Fun: We are friendly, enthusiastic, inquisitive, and creative. We strive to ensure that the museum is always welcoming, fresh, vibrant, and filled with engaging imagination and fun.

+ Diversity: The Strong is inclusive. It embraces and honors cultural diversity while highlighting common experiences. It engages people of many backgrounds and interests. The museum commits to making its facility, exhibits, and programs accessible to guests of all abilities, ages, classes, ethnicities, gender identities, national origins, races, religions, sexes, and sexual orientation.

Work Environment:

Work is performed primarily indoors. This role routinely uses standard office equipment such as computers, phones, printers, and copiers. The noise level in the environment is usually low to moderate.

The ability to work early and late hours and weekends is required. No travel is expected for this position.

Physical Demands:

While performing the duties of this job:

This position regularly requires full range of mobility in upper and lower body; the ability to reach overhead; the ability to work in various positions, including stooping, standing, walking, bending over, sitting, kneeling, and squatting for extended periods of time; the use or operation of objects, tools or controls; the ability to climb three flights of stairs; and the ability to talk and hear. This position frequently requires the ability to lift, pull, push, and carry up to 25 pounds to complete assigned job tasks.

Knowledge, Skills & Abilities:

The candidate may have any combination of education and experience but should possess the required skills and knowledge for successful performance. Our general minimum requirements are:

+ Supervisory or managerial experience, particularly with differing administrative areas of responsibility.

+ Forward-thinking with high ethical standards and a strong operational focus.

+ Outstanding verbal and written communication skills with the ability to use English as a first language.

+ Willing and able to work some early and some late hours.

+ Excellent computer skills and proficiency with Windows, Microsoft Word, Excel, Outlook, and a familiarity with using the internet for email.

+ Ability to develop and maintain a broad overview of museum functions while also maintaining attention to detail.

+ Possess a positive, can-do attitude.

+ Ability to work quickly and efficiently.

+ Skilled in working well under pressure and meeting deadlines.

+ Ability to prioritize workload and manage several tasks simultaneously.

+ Detail-Oriented: Must be extremely organized. Careful attention to detail to ensure all communications and documentation contain accurate and appropriate information, and to ensure that all procedures are properly executed.

+ Interpersonal Tact: Frequent contact with individuals within and outside the museum in situations where considerable tact and initiative are needed to impact business results. Excellent listening skills, a high degree of diplomacy and maturity, and the ability to balance empathy and objectivity.

+ Collaboration: We work in a team-oriented environment, so it is vital that our employees maintain effective interpersonal relationships. Team members must be good at active listening, conflict management, cooperation, facilitation, negotiation, and be open to feedback.

+ Communication: Our employees should always communicate and act in a respectful manner when working with others, including those from outside the museum. The ability to handle difficult and stressful situations with professional composure is vital for this position. This job requires the ability to communicate effectively in both oral and written form using the English language.

+ Guest Service: All museum employees provide extraordinary service to our guests. People are filled with anticipation when they visit. When they leave, they feel enriched, are glad they came, and look forward to returning. The environmental services team’s work should contribute to these sentiments every day.

+ Problem-Solving: Things don’t always go as planned. This job requires knowledge of principles involved in strategic planning, coordination of people and resources, and taking corrective action. The employee should exercise sound judgment in making decisions and be able to independently perform all the duties of the position efficiently and effectively.

+ Time Management: The ability to work well under pressure and handle several projects at once in order to meet the varying needs of the museum is fundamental to this role. The employee must be self-motivated, well-organized, and flexible. A strong ability to multi-task and work with competing deadlines and varying priorities without compromising attention to detail or quality of work is essential.

+ Computer Proficiency: This position requires substantial work on a computer, in databases, and with related equipment. A high degree of comfort and proficiency with computer technology and software, especially Microsoft Office, is important. The ability to learn new systems, as needed, is also beneficial.

These qualifications are considered a plus:

+ Bilingual language skills.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Within reason, duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Employees are expected to accept reasonable assignments whether or not they are specifically included in this position description.