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**FULL-TIME** Full-time

**LOCATION** MN

JOB SUMMARY

The Business Optimization Director will support senior leadership in accelerating performance and efficiencies across 24 Hour Fitness. This role will focus on driving operational excellence, improving cross-functional alignment, and ensuring consistent execution of strategic initiatives across clubs and corporate functions.

ESSENTIAL DUTIES & RESPONSIBILTIES

* Drive execution of strategic initiatives, use strong organization, change management, communication and best practice techniques to implement the plans.

* Enhance organizational efficiency/effectiveness through targeted business process improvements

* Act as a strategic advisor and thought partner to executive leadership.

* Strengthen internal communication and alignment across functions.

* Strategic alignment between executive leadership and operational teams

* Optimization of business processes to improve efficiencies

* Improved execution and follow-through on cross-functional initiatives

* Centralized support to manage priorities, communications, and decision-making

* Proactive identification of business improvements and pain points

* Partner with functional leaders to assess operational gaps and deliver process improvements

* Drive preparation and follow-up for executive meetings and business reviews for strategic initiatives

* Act as a right-hand partner to the executive team, helping set and manage business priorities

* Ensure strategic initiatives are rolled out consistently across locations

* Centralize feedback from field leaders and corporate teams to surface trends and remove blockers

QUALIFICATIONS

Required Knowledge, Skills & Abilities

* Bachelor's degree in Business, Operations, Economics, Engineering, or related field--or equivalent experience.

* 10+ years in business operations, program management, or strategy execution roles, with 5+ years leading cross-functional initiatives at a multi-location, consumer-facing organization (retail, fitness, hospitality, or similar).

* Proven track record driving operational excellence, process improvement, and change management across field and corporate functions.

* Experience standing up or optimizing portfolio/program management, including prioritization, governance routines, executive reporting, and stakeholder alignment.

Preferred Knowledge, Skills & Abilities

* Experience in fitness, retail, or hospitality with multi-unit operations and a field leadership model.

* Prior role as a Chief of Staff, PMO leader, operations director, or business transformation leader.

* Certifications: PMP, Lean Six Sigma Green/Black Belt, PROSCI (or similar).

* Experience supporting executive forums: business reviews, steering committees, prioritization councils.

* Hands-on with workflow tools (e.g., Smartsheet, Asana, Monday.com) and knowledge management (e.g., SharePoint/Confluence).

Physical Demands/ Environmental Conditions

* Typical office work environment

* May be required to work outside of typical business hours

Travel Requirement

* Up to 30% travel to corporate office and/or club locations

BENEFITS AT 24

In line with our mission to create a healthier, happier world, we offer comprehensive benefits to help our team members do just that. We offer benefits such as paid time off, medical and dental coverage, 401k with match for qualifying positions, a free gym membership, and discounts on products and personal training. We also have a variety of Employee Resource Groups that you can connect with to participate in community events both in-person and virtually.

Disclaimer

DISCLAIMER: This job description is intended to describe the general job functions and requirements for this position. This is not intended to be an exhaustive list of all the qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary.

Benefits Summary

24 Hour Fitness offers benefit programs designed to meet the diverse needs of all team members, including health coverage, as well as Company paid benefits that are automatically provided at no cost, such as group life and accident insurance. There are eligibility requirements for each plan based on your position, hire and/or service date and your average hours worked. Benefit eligible team members may also accrue vacation hours. All 24 Hour Team members, and their eligible dependents, receive a complimentary membership.

Compensation Summary

**All Employees:** Free Club Membership, Employee Assistance Program (EAP), Basic Group Live and AD&D Insurance ($10,000), and 401k Savings and Investment Plan.

**Average of 30 hours or more per week:** Medical/Dental/Vision Benefits, Paid Time Off, and Sickness Benefits (in addition to the above).

Actual offer may vary from posted hiring range based on location, work experience, and/or education.

Salary range will vary based on geography of the applicant.

Pay Range for Los Angeles, Orange County and Seattle: $134,550.00-$181,643.00 (Exempt), $64.69-$87.33 (Non-Exempt)

Pay Range for Bay Area (California) & New York City (incl. New Jersey): $140,400.00-$189,540.00 (Exempt), $67.50-$91.13 (Non-Exempt)

Pay Range for San Diego & Carlsbad (California) and all other locations: $126,360.00-$170,586.00 (Exempt), $60.75-$82.01 (Non-Exempt)

**FUNCTIONAL GROUP** Business Development