"Alerted.org

Salary Range $20.00 - $25.00 Hourly

Level Experienced

Position Type Full Time

Job Shift Monday - Friday: 7:30am to 4:30pm

Education Level High School diploma or GED

Category Admin - Clerical

Description

Position: Full-time, Mon-Fri (7:30am-4:30pm)

Hourly Wage: $20.00-$25.00 hourly (based on experience)

The Service Writer proactively and reactively coordinates repairs for the fleet. The Service Writer initiates services and repairs by ascertaining performance problems and services requested/required; verifying warranty and service contract coverages; developing estimates; planning technicians, scheduling outside vendors, reviewing and completing repair orders.

Responsibilities:

+ Review, modify and finalize repair orders accurately within 24 hours max of completion direct questions to Foreman and Supervisor where appropriate

+ Invoice customers at time of closing order>confirm price table accuracy/customer billing information

+ Check daily, process and schedules all offsite work relative to outside PMs, break downs and DVIR reported issues. Coordinate and follow-up on outside vendors regularly regarding outstanding scheduled repairs.

+ Compiles repair details in Transman for onsite units and road service trucks.

+ Opens warranty claims, tracks & process, follow up on warranty shortages and claims requiring additional information/parts/pictures.

+ Develops estimates and communicate immediately 10% variance

+ Adept and proficient at Transman, TMW and all required Microsoft Suite tools used.

+ Adept and proficient with all shop related operating procedures, processes and workflows

+ Responsible for rotating week and weekends on call coverage (company cell phone provided or reimbursement)

+ Answer incoming calls in a professional manner, return all customer calls prior to close of business each day. Follow up to completion on all inquiries.

+ Knowledgeable and supports Safety, ELD & CSA communications with Drivers

Company Benefits:

+ Meritain Aetna (offer 2 plans)

+ Company Sponsored HRA card (Health Reimbursement)

+ Dental Insurance

+ Vision Insurance (offer two plans, VSP or EyeMed)

+ Pet Insurance / Pet Discount Plan

+ Colonial Supplemental (accident, medical bridge, disability, cancer, Voluntary Life/ADD)

+ Company Paid Group Life Insurance

+ EAP- Employee Assistance Program

+ Profit Share Program

+ 401K and 401K Company Match

+ PTO (Paid Time off)

+ 6 - Paid Holidays

Qualifications

Requirements:

+ Must be able to pass a post-hire drug screen, background check and employment verification

Location:

+ Weedsport, NY

Company Website:

+ www.pagetrucking.com