• Customer Care Utilities Dept

    ManpowerGroup (Tulsa, OK)


    Customer Care Representative

    Manpower at the City of Tulsa | Utilities Services Department

    **Location:** Tulsa, OK

    **Schedule:** Monday–Friday, 8:00 AM – 5:00 PM

    **Pay:** $18.87

     

    Manpower is hiring Customer Care Representatives for the City of Tulsa Utilities Call Center. This role will support residents with water, sewer, trash, and solid waste services questions. This is a phone-based, call center role—focused on delivering excellent service, resolving billing inquiries, and helping residents manage their accounts.

    Responsibilities

    + Answer incoming calls regarding utility billing, payments, and service requests

    + Provide clear and accurate information about water, sewer, trash, and solid waste services

    + Assist customers with payment arrangements, account updates, and service changes

    + Process service requests and resolve concerns in a timely, professional manner

    + Use multiple systems to manage customer accounts and document all interactions

    + Stay up to date with department policies and procedures to ensure accurate information is shared

    Qualifications

    + High school diploma or GED required

    + 1+ year of recent customer service /call center experience

    + Strong verbal communication and active listening skills

    + Accurate data entry and ability to navigate multiple systems/screens

    + Professional phone etiquette and ability to handle high call volumes

    + Bilingual (Spanish/English) a plus, but not required

     

    About ManpowerGroup, Parent Company of:** **Manpower, Experis, Talent Solutions, and Jefferson Wells

     

    _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.

     

    ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.