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What You Will Do

Consumer Cellular is seeking a proven sales leader to continue to grow and develop our Inside Sales organization. This is an amazing opportunity to build a team, establish a positive culture, and take a leading role within a successful and growing organization.

The Director of Inside Sales is responsible for leading and managing a sales team to achieve revenue targets and drive business growth. They develop and execute sales strategies, identify new opportunities, coach and develop employees and build strong relationships with key internal stakeholders and external partners. The Director of Sales also monitors market trends, analyzes sales data, and provides insights and recommendations to senior management. They may collaborate with cross-functional teams, such as Marketing, to ensure alignment and maximize sales effectiveness. Additionally, they oversee sales forecasting, budgeting, and performance tracking to ensure targets are met or exceeded.

We are looking for a leader who can develop a team that will enjoy competition, love being a part of a high performing group, and possess a strong desire to succeed. The ideal leader will be able to grow our inside sales team into an organizational strength.

The ideal candidate comes with a proven inside sales background and an established track record of coaching, developing, and inspiring top talent to reach their full potential. A defined strategy that includes utilizing optimal technology, defined KPIs, and detailed reporting requirements is required along with a clear execution plan to drive growth, professional development, and performance.

You will need to reside within 50 miles of our Corporate Headquarters in Scottsdale, AZ as this role has the option of hybrid or onsite.

Duties and Responsibilities

+ **Sales Strategy & Execution:** Develop and implement scalable inside sales plans, set goals (KPIs), and drive pipeline growth.

+ **Team Leadership & Development:** Recruit, train, coach, and motivate our inside sales leaders and reps; foster a culture of excellence and continuous improvement.

+ **Performance Management:** Monitor sales data, analyze trends, report to upper management, and ensure goals are met. Identify training opportunities, process improvements, and technical enhancements to rapidly scale the business. Ensure that daily, weekly, and monthly metrics and reporting become second nature and pervasive throughout the team.

+ **Process Optimization:** Refine sales methodologies, leverage CRM and sales technology, and improve our customer journey.

+ **Cross-functional Collaboration:** Act as a liaison with Marketing, Operations, and other departments to align efforts. Share market insights, escalate employee suggestions and feedback to address customer needs.

+ Some travel between local and regional offices required.

Job Qualifications

+ Bachelor's Degree in Business or Marketing or equivalent experience.

+ 8 years of experience managing inside sales teams.

+ A minimum of 5 years of experience in sales management and leading a department with teams across multiple locations in a call center environment.

+ Ability to work in a dynamic environment with aggressive sales growth targets

+ Ability to navigate, collaborate and succeed across multiple functions

+ Intellectual curiosity

+ Data-driven problem solving

+ Strong analytical skills and data proficiency.

+ Expertise in CRM systems and sales methodologies.

+ Excellent leadership and coaching abilities

+ Exceptional written and verbal communication skills.

+ Change management agent

+ Likes to win and have fun doing it

About Consumer Cellular

Founded in 1995, Consumer Cellular is the first wireless provider unapologetically built for Americans 50 . An approved wireless partner of AARP, Consumer Cellular is trusted by more than 4 million subscribers for affordable plans, popular phones and devices, and great nationwide coverage, all backed by top-rated, 100% U.S. based customer support. Based in Scottsdale, AZ, with 3,000 employees in company locations throughout the U.S., Consumer Cellular has earned recognition as the most awarded wireless brand for customer service. The company has been honored as #1 in customer service in its industry numerous times and, in 2024, ranked #1 in network coverage and customer satisfaction among wireless carriers by American Customer Satisfaction Index (ACSI) . Additionally, the company has been featured 12 times on the Inc. 5000 list of the fastest-growing privately held U.S. companies. Consumer Cellular phones, devices and plans are available nationwide through more than 50 company-owned neighborhood stores, online at ConsumerCellular.com , by telephone at (888) 345-5509, and at leading retailers including Target and Walmart. Connect with Consumer Cellular on Facebook , Instagram , and Youtube . for tutorials, features, applications, and company news.

Pay & Benefits Data (in accordance with the Equal Pay and Opportunities Act)

+ Minimum Salary: $132,300

+ Maximum Salary: $198,450

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Our Talent Acquisition team are able to answer any additional questions you may have as you move through the selection process. As part of our Total Rewards package, Consumer Cellular, Inc. offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, and emotional wellbeing.

+ Competitive base pay with potential for shift differential, overtime and bonus pay

+ Medical insurance (98% company-paid for full-time employee only coverage)

+ Dental and Vision insurance (100% company-paid for full-time employee only coverage)

+ 401(k) company match of 100% up to 6% of your pay

+ Discounted Consumer Cellular wireless phone plan for employees

+ Paid Time Off (PTO) available following a 30-day waiting period

* + 6 company-paid holidays plus 16 hours of floating holiday accrual per year

+ Flexible Spending Accounts (FSA) for health care and dependent care expenses

+ Life and AD&D insurance equal to 1x your annual earnings (100% company-paid)

+ Long-Term Disability insurance (100% company-paid)

+ Employee Assistance Program (100% company-paid)

+ Education reimbursement

+ Employee rewards program

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* Accrue up to 40 hours in 1st year for hourly positions and up to 120 hours for salaried positions._

Pre-employment background check and drug screen is required.

**Primary Location:** United States-Arizona-Scottsdale 9363 E Bahia Dr 9363 E Bahia Dr Scottsdale 85260

**Job:** Sales/Retention

**Travel:** Yes, 10 % of the Time

**Schedule:** Full-time

**Req ID:** 260047