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Job Summary

As our Human Resources Manager, you won’t just manage processes—you’ll shape experiences. You’ll partner closely with senior operations and HR leadership to support our people, guide leaders through complex situations, and help create a workplace where employees can thrive. **The team that you will support is located in Eastern and Central time zones** .

In this role, you’ll have the opportunity to:

+ Be a trusted advisor on employee relations, leading investigations with fairness, consistency, and care Guide leaders and employees through leave and absence management (ADA, FMLA, OFLA)

+ Design and support training, onboarding, and performance management programs that help people grow

+ Champion employee engagement initiatives that strengthen culture and connection

+ Ensure compliance across employment law, policies, workers’ compensation, safety, and unemployment

+ Balance strategy and execution by solving real-time people challenges while improving HR practices

How You'll Make an Impact

+ Create standout first (and lasting) impressions by leading thoughtful onboarding experiences and ensuring smooth, respectful transitions when employees exit.

+ Be a go-to resource for employees and leaders by confidently answering questions about policies, procedures, and benefits—bringing clarity and consistency when it matters most.

+ Support employees through life’s moments by managing leave of absence programs and ADA accommodation requests with empathy, accuracy, and care.

+ Navigate complex employee relations matters, leading investigations and resolutions that are fair, timely, and aligned with our values.

+ Own critical compliance processes, including unemployment and workers’ compensation claims, ensuring both employee advocacy and business protection.

+ Safeguard sensitive information by maintaining accurate, confidential employee and health records within our HRIS systems.

+ Partner closely with the Retail leadership team to build a high-performance, people-first culture that directly supports business outcomes.

+ Lead and develop the HR team, setting clear expectations, coaching for growth, and fostering accountability and collaboration.

+ Serve as a trusted steward of our culture, balancing employee advocacy with company policies, employment standards, and legal requirements.

Qualifications

+ A Bachelor’s degree in Human Resources, Business Administration, or a related field—or equivalent professional experience.

+ A solid understanding of state and federal employment laws and how they apply in real-world situations.

+ Well-rounded HR generalist experience, with exposure to employee relations, compliance, and people operations.

+ Experience supporting a large hourly workforce (such as retail, call center, manufacturing, or healthcare environments) is strongly preferred.

+ The ability to identify root causes of workplace issues and confidently mediate conflict or recommend effective solutions.

+ Familiarity with payroll and time & attendance systems is a plus; experience with ADP is a bonus.

+ Strong working knowledge of Microsoft Excel, Word, Outlook, and general web-based tools.

+ A proven ability to handle sensitive information with discretion and confidentiality.

+ Excellent listening and communication skills, with the ability to build trust and connect with employees at all levels.

+ HR certification (PHR, SPHR, SHRM-CP, or SHRM-SCP) is preferred but not required.

About Consumer Cellular

Founded in 1995, Consumer Cellular is the first wireless provider unapologetically built for Americans 50 . An approved wireless partner of AARP, Consumer Cellular is trusted by more than 4 million subscribers for affordable plans, popular phones and devices, and great nationwide coverage, all backed by top-rated, 100% U.S. based customer support. Based in Scottsdale, AZ, with 3,000 employees in company locations throughout the U.S., Consumer Cellular has earned recognition as the most awarded wireless brand for customer service. The company has been honored as #1 in customer service in its industry numerous times and, in 2024, ranked #1 in network coverage and customer satisfaction among wireless carriers by American Customer Satisfaction Index (ACSI) . Additionally, the company has been featured 12 times on the Inc. 5000 list of the fastest-growing privately held U.S. companies. Consumer Cellular phones, devices and plans are available nationwide through more than 50 company-owned neighborhood stores, online at ConsumerCellular.com , by telephone at (888) 345-5509, and at leading retailers including Target and Walmart. Connect with Consumer Cellular on Facebook , Instagram , and Youtube . for tutorials, features, applications, and company news.

Pay & Benefits Data (in accordance with the Equal Pay and Opportunities Act)

+ Minimum Salary: $71,400

+ Maximum Salary: $100,800

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Our Talent Acquisition team are able to answer any additional questions you may have as you move through the selection process. As part of our Total Rewards package, Consumer Cellular, Inc. offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, and emotional wellbeing.

+ Competitive base pay with potential for shift differential, overtime and bonus pay

+ Medical insurance (98% company-paid for full-time employee only coverage)

+ Dental and Vision insurance (100% company-paid for full-time employee only coverage)

+ 401(k) company match of 100% up to 6% of your pay

+ Discounted Consumer Cellular wireless phone plan for employees

+ Paid Time Off (PTO) available following a 30-day waiting period

* + 6 company-paid holidays plus 16 hours of floating holiday accrual per year

+ Flexible Spending Accounts (FSA) for health care and dependent care expenses

+ Life and AD&D insurance equal to 1x your annual earnings (100% company-paid)

+ Long-Term Disability insurance (100% company-paid)

+ Employee Assistance Program (100% company-paid)

+ Education reimbursement

+ Employee rewards program

_

* Accrue up to 40 hours in 1st year for hourly positions and up to 120 hours for salaried positions._

Pre-employment background check and drug screen is required.

**Primary Location:** United States-Arizona-Scottsdale 9363 E Bahia Dr 9363 E Bahia Dr Scottsdale 85260

**Other Locations:** United States-North Carolina, United States-Kentucky, United States-Tennessee, United States-Missouri, United States-Kansas, United States-Florida, United States-Ohio, United States-Indiana, United States-Oklahoma, United States-Texas, United States-Georgia, United States-Nebraska, United States-South Carolina, United States-Virginia, United States-Alabama, United States-Iowa, United States-Louisiana

**Job:** Human Resources

**Travel:** No

**Schedule:** Full-time

**Req ID:** 260018