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Operations Clerk

Transdev in Lawrence, Kansas is hiring an Operations Clerk. The Operations Clerk supports the daily functions of the Operations Department by providing administrative, organizational, and coordination assistance to ensure efficient and effective service delivery. This role assists with charter planning, organization, and implementation; supports weekly scheduling processes; and helps manage daily operational concerns. The Operations Clerk is responsible for tracking, researching, and documenting complaints, preparing coaching sheets, and assisting with communication and response to the public when needed. This position works closely with the operations leadership team and performs additional duties as assigned to support overall operational success and continuity of service.

Transdev is proud to offer:

+ Competitive compensation package of minimum $18.75 – Maximum $23.25 hr.

Benefits include:

+ Vacation: minimum of two (2) weeks

+ Sick days: 5 days

+ Holidays: 12 days; 8 standard and 4 floating

+ Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

+ Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

Key Responsibilities:

+ Assist the Operations team with day-to-day administrative and operational support

+ Support charter planning, scheduling, coordination, and execution

+ Assist with preparation and maintenance of weekly employee schedules

+ Manage and track daily complaints, conduct research, and maintain documentation

+ Prepare, organize, and distribute coaching sheets and follow-up materials

+ Assist with public inquiries and communication when needed

+ Perform additional duties as assigned to support operational efficiency and success

Qualifications:

+ High school diploma or equivalent required, additional education or training in business, administration, logistics, or a related field preferred

+ Prior experience in operations, administrative support, dispatch, or transportation environment preferred

+ Strong organizational and time-management skills with the ability to manage multiple priorities in a fast-paced setting

+ Excellent written and verbal communication skills, including professional interaction with employees, leadership, and the public

+ Proficiency with Microsoft Office Suite (Excel, Word, Outlook) and ability to quickly learn scheduling or operations software

+ Strong attention to detail, documentation accuracy, and record-keeping abilities

+ Ability to maintain confidentiality and handle sensitive information appropriately

+ Problem-solving mindset with the ability to research issues, track outcomes, and support resolution

+ Ability to work independently and as part of a team

+ Flexibility to support varying operational needs, including occasional schedule adjustments if required

+ Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Physical Requirements:

The essential functions of this position require the ability to:

+ Work outside in varying temperature, weather, and humidity conditions-10% of the job is performed outside, work alone and in remote locations.

+ Sit for extended periods (up to 6–8 hours per day); frequently walk for long distances and on possible sloped ground or slippery and uneven surfaces

+ Push and pull objects up to 50 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level

+ Withstand heavy traffic areas while performing the duties of the job; tolerate exposure to considerable amounts of dust, vehicle fumes and noise.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact [email protected]

Drug-free workplace:

Transdev maintains a drug-free workplace. Applicants must:

+ Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).

+ Successfully pass a pre-employment drug screen.

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

California applicants: Please Click Here for CA Employee Privacy Policy

Job Category: Administrative / Clerical / Payroll / HR / Accounting

Job Type: Full Time

Req ID: 7001

Pay Group: DVF

Cost Center: 55357

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.