• EMR Analyst

    Rochester Regional Health (Rochester, NY)


    SUMMARY

    As an EMR Analyst, you will design, build, test, validate and support Care Connect, our EMR system application. This position requires an in-depth knowledge of software functionality and the ability to quickly learn operational workflows. You will collaborate with our EMR team members and operational leaders to stabilize and optimize our EMR.

     

    STATUS: Full-time

    DEPARTMENT: IT

    SCHEDULE: 8 am - 4 pm

     

    •ATTRIBUTES

    + Excellent customer service and communication skills

    + Understanding/knowledge of clinical/peripheral healthcare functions and work processes

    + Ability to collaborate and communicate effectively

    + Extensive knowledge of applications and software functionality

    + Epic Certification (to be obtained after hire within 6 months, if required for job function)

    RESPONSIBILITIES

    + Collaboration. Work with operational leadership to develop and test future-state workflows and principal trainers to design and develop role-based training programs to support workflows

    + Application development. Design, validate and implement operational workflows and advance system design

    + Training. Teach end-users proper use of the application

    + Application Testing. Identify testing requirements, adjust Testing Toolkit test scripts, collaborate with testing coordinators, peer application testing coordinators and workgroup, as well as identify, document, and track testing-related issues through completion

    Key Responsibilities:

    + Effectively communicates to end users and leadership regarding build changes and project plans.

    + Assists end-users on proper use of the application.

    + Implements approved changes based on customer-designated priorities.

    + Effectively manages division of time between incidents, work orders, projects, RFCs and Epic application requirements (nova notes, reportable issues, etc.)

    + Manages assigned RFCs with minimal assistance and is able to follow defined processes and deadlines.

    + Able to execute unit and system test cases and document testing results.

    + Validates build or resolution of issue with end users prior to closing request.

    + Follows established guidelines for system change control.

    + Reviews and tests new build and releases prior to implementing in the production environment.

    + Transfers incidents to other teams after speaking with a member of the other team.

    + Attends meetings and shows up prepared and on time or declines meeting when cannot attend so meeting leader is notified.

    + Appropriately maintains voicemail & outlook calendar Is available and approachable to peers for assistance.

    + Completes Project Dash accurately, timely and consistently, including updates to change requests in Dash (or follows the relevant process for your team).

    + Documents progress on incidents in Remedy consistently updating task status (status in dash or Remedy tickets) or other reporting processes.

    + Performs other support and application development tasks as requested by their leader.

    + Is able to troubleshoot, update and resolve incidents.

    + Participates in application design, build, validation, and advanced design sessions within assigned areas and document decisions on build worksheets using departmental standard formats.

    + Performs other duties as assigned.Minimum Qualifications:

    + Associate's Degree, preferred

    + Excellent customer service and communication skills

    + Understanding/knowledge of clinical/peripheral healthcare functions and work processes

    + Understanding of technology related to functional processes/workflowRequired Licensure/Certification Skills

    + EMR Certification (to be obtained within 6 months after hire, if required for job function)

    EDUCATION:

    LICENSES / CERTIFICATIONS:

    PHYSICAL REQUIREMENTS:

    L - Light Work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly; requires occasional walking, standing or squatting.

     

    For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

     

    Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

    PAY RANGE:

    $62,400.00 - $78,000.00

    CITY:

    Rochester

    POSTAL CODE:

    14617

     

    The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

     

    Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.