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Sr Mgr Process Quality Engineer

Location:

West Greenwich, RI, US, 02817

Requisition ID: 18604

Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com .

Responsibilities

The Senior Manager of Process Quality is responsible for ensuring compliance with ISO 9001 standards and driving process excellence across the organization. This role leads initiatives to standardize workflows, extend ISO certifications to new facilities, and oversee a team focused on compliance, process development, and continuous improvement. The position collaborates with cross-functional teams to implement corrective actions, enhance supplier quality processes, and advance operational maturity through strategic initiatives and training programs.

Key Responsibilities

1. Ensure ongoing compliance and certification of the Quality Management System (QMS) to ISO 9001 standards.

2. Drive process standardization efforts to align cross-functional standard work documents.

3. Lead ISO certification extension projects for new repair and field service facilities.

4. Oversee the Process Quality team focused on compliance, process development, and continuous improvement.

5. Support Supplier Quality Engineer within the team to develop supplier selection, risk assessment, onboarding, and performance monitoring processes.

6. Develop strategic initiatives designed to advance the organization’s maturity in process and operational excellence.

7. Collaborate with cross-functional teams to implement corrective and preventive actions for process deviations.

8. Monitor and report on key process indicators to ensure continued improvement and compliance.

9. Facilitate training sessions for staff on updated quality standards and procedures.

10. Perform internal audits to verify adherence to established process controls and regulatory requirements.

11. Coordinate with external auditors to support periodic assessments and maintain certification status.

Qualifications

Minimum Education:

Bachelor’s degree in Quality Management, Engineering, or related field

Preferred Education:

Master’s degree in Quality Management or related field

Minimum Experience:

5 years

Preferred Experience:

8+ years

Required Licenses/Certifications:

+ Experience with ISO 9001, SAP, Excel, Word, PowerPoint, Teams, and Outlook

+ Certifications such as Six Sigma Black Belt, ASQ Certified Quality Engineer (CQE), or Certified Quality Manager (CQM) are a plus

Success Profile

• Leading Complexity

• Leading People

• Leading the Business

• Leading Self

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At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $90,746 - $200,000. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.

Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.

All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.