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Description

Amazon's Global ITS On-Premises Services organization seeks an experienced Security Service Manager to lead comprehensive security improvements across our global IT Hub network. This critical role will drive the remediation of physical and logical security vulnerabilities, working in partnership with Amazon Corporate Security (ACS) and cross-functional teams to protect Amazon's assets, data, and operations.

The Security Service Manager will manage complex security programs spanning multiple regions (Americas, EMEA, APAC), addressing critical findings including access control deficiencies, asset management gaps, surveillance system failures, and data protection vulnerabilities. This role requires a strategic thinker who can prioritize high-impact security initiatives while building sustainable, scalable security frameworks across our IT Hub portfolio.

As a key member of our global services team, you will play a critical role in balancing security strategies with operations, implementing process improvements, and fostering a culture of innovation across business teams. Collaboration is essential—you will work closely with other Service Managers, Regional Operations Managers, Procurement teams, and Compliance teams to identify opportunities for improvement and drive meaningful change.

Key job responsibilities

Security Program Management:

• Own the end-to-end remediation strategy for security assessment findings across global IT Hubs (Seattle, San Jose, Huntingdon, and future locations)

• Manage complex security initiatives addressing physical security controls, asset management, access control systems, and data protection protocols

• Develop and implement risk-based prioritization frameworks to address the most critical security vulnerabilities first

• Create and maintain security program roadmaps aligned with organizational goals and compliance requirements

• Drive the lifecycle of security improvement projects from assessment through implementation and validation

Cross-Organizational Collaboration:

• Partner with Amazon Corporate Security (ACS) to align IT Hub security standards with enterprise security policies and best practices

• Collaborate with LIT Service Manager to address asset management, secure storage, and data destruction protocols

• Coordinate with the ZDE program manager to ensure consistent data-bearing device handling across AV and Infrastructure teams

• Work with IT Office teams to extend security improvements beyond IT Hubs to corporate office environments

• Influence stakeholders across multiple organizations to secure resources, align priorities, and drive security initiatives

Physical & Logical Security:

• Address access control deficiencies including excessive cardholder permissions, door masking issues, and unauthorized entry points

• Remediate surveillance system gaps including offline cameras, insufficient coverage, and monitoring blind spots

• Implement perimeter security improvements following CPTED (Crime Prevention Through Environmental Design) principles

• Establish standardized key management and credential protection protocols

• Drive improvements to visitor management, vendor access controls, and emergency exit security

Asset Management & Data Protection:

• Design and implement comprehensive asset tracking systems for data-bearing devices across all IT Hub locations

• Establish secure storage protocols for high-value assets, prototypes, and devices awaiting destruction

• Create chain of custody requirements and documentation standards for IT asset movements

• Develop and enforce secure media destruction protocols to prevent data exfiltration

• Address vulnerabilities related to unsecured SSDs, hard drives, and storage media containing sensitive information

Operational Excellence:

• Analyze security metrics and KPIs to measure program effectiveness and identify emerging risks

• Streamline and standardize security processes across global locations to ensure consistency

• Create predictable process paths for security incident response and escalation

• Develop security documentation including standard operating procedures, training materials, and compliance artifacts

• Drive continuous improvement through root cause analysis and corrective action implementation

Stakeholder Communication:

• Provide clear, concise security program updates to senior leadership

• Write narratives, status reports, and security assessments for executive audiences

• Present complex security trade-offs and recommendations to cross-functional stakeholders

• Facilitate security reviews and alignment sessions across organizations

About the team

ITS On-Premises Services manages and enhances infrastructure across Amazon's corporate offices. We ensure seamless operations through comprehensive support of networking, meeting room technology, Logistics operations and client computing services. Our scope ranges from small offices to large corporate campuses, focusing on delivering exceptional customer experiences while managing complex technical challenges.

Basic Qualifications

- 5+ years of security, compliance and risk management experience, or Bachelor's degree in business administration, finance, economics, computer science, data science, engineering, or other related field

- Experience in security management in a multi-location global corporate environment

- Experience in personnel security, investigations, physical security, document control, information systems security, preparing and processing DD 254's, FOCI, and visitor control

- Experience influencing senior leaders/stakeholders

- Experience communicating and presenting to senior leadership

- • 6+ years of experience in security program management, physical security operations, or risk management

- • Experience with asset management, inventory control, and secure disposal protocols

Preferred Qualifications

- Experience working independently and collaborating effectively in a remote team environment

- CISSP, CISA, CISM or other security certification

- Experience with Lenel or other alarm access control systems

- Knowledge of data protection regulations and compliance requirements (GDPR, SOX, etc.)

- Background in IT asset management or data center security operations

- Experience partnering with corporate security organizations

- Familiarity with CPTED principles and security risk assessment methodologies

- Project management certification (PMP, CAPM) or equivalent experience

- Experience with vendor management and third-party security oversight

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,800/year in our lowest geographic market up to $231,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.