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Administrative Services Manager- Integrated Family Services

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Administrative Services Manager- Integrated Family Services

Salary

$90,767.00 Annually

Location

Nashville, TN

Job Type

Full-Time Civil Service

Job Number

26152E

Department

Juvenile Court

Opening Date

12/19/2025

Closing Date

12/30/2025 11:59 PM Central

+ Description

+ Benefits

+ Questions

Position Description

The Administrative Services Manager position is located within Integrated Family Services (IFS) and serves as a key member of the Juvenile Court leadership team, responsible for unifying and advancing the work of three critical program areas: The Family Well-Being Division, the Foster Care Review Board, and the Truancy Reduction Team. This position leads with vision and strategy to strengthen families, improve youth outcomes, and reduce court involvement through proactive, data-informed, and trauma-responsive approaches. The incumbent champions the philosophy that families are best served when systems collaborate, data drives practice, and the collective impact is shared to build public trust and understanding. The position provides both programmatic and operational leadership, ensuring that all initiatives reflect the Court’s goal of empowering families, preventing system involvement, and promoting equitable opportunities for every child in Davidson County.

Davidson County Juvenile Court’s mission is to prevent problems, promote the positive potential in all people, and pursue fairness and hope.

Typical Duties

Key Areas of Oversight

+ Family Well-Being Division: A multidisciplinary team providing holistic family assessments, parent engagement,

behavioral health service coordination, and connections to employment, education, and

housing supports.

+ Foster Care Review Board (FCRB): A community-based board that reviews cases of children in foster care to ensure timely

permanency, compliance with federal and state mandates, and engagement of families

and stakeholders.

+ Truancy Reduction Team: A collaborative unit focused on reducing chronic absenteeism through early intervention,

family engagement, and school-based partnerships that promote educational success.

+ STARR team: A public facing team that assists youth and their families as they navigate low level

offenses and family disruption due to status offenses or unruly behavior. This team

connects with and collaborates with community partners.

Strategic Leadership and Program Integration

-Provide strategic direction, coordination, and oversight for the Family Well-Being, FCRB, and Truancy teams, ensuring alignment with Juvenile Court goals and local, state, and federal mandates.

-Develop and implement a comprehensive Integrated Family Services framework that connects prevention, intervention, and recovery supports across divisions.

-Foster a culture of collaboration, innovation, and accountability across multidisciplinary teams and community partners.

Data-Driven Decision Making and Performance Management

- Lead a data-informed culture by using qualitative and quantitative data to monitor outcomes, identify trends, and guide resource allocation.

- Collaborate with the Court’s Data Coordinator to produce dashboards, outcome reports, and program evaluations demonstrating the impact of family-centered strategies.

- Translate data to highlight the Court’s positive impact on children, families, and the broader community.

- Establish performance metrics and quality assurance systems for all programs under the division.

Program Development and Evaluation

- Oversee the development, implementation, and continuous improvement of evidence informed programs that strengthen family stability and reduce recidivism.

- Ensure consistency in service delivery models, documentation standards, and compliance with state and federal requirements.

-Identify gaps in services and spearhead new initiatives or partnerships to address unmet family needs.

Community and Systems Collaboration

-Build and sustain strong partnerships with Metro agencies, MNPS, DCS, behavioral health providers, workforce development organizations, and community-based partners.

-Represent the Court in interagency initiatives focused on child welfare, education, truancy, and family stability.

- Serve as a liaison to the Mayor’s Office, Metro Council, and other local bodies for family- and youth-related initiatives.

Leadership and Team Development

- Supervise managers and coordinators across all assigned units; provide coaching, professional development, and performance feedback.

- Promote an organizational culture that prioritizes equity, trauma-informed practice, and shared accountability for outcomes.

- Ensure staff receive ongoing training in data utilization, cultural responsiveness, and family engagement.

Impact Communication

- Collaborate with Public Information Officer to highlight successes and community impact.

- Develop the Annual Integrated Family Services Impact Report that showcases family outcomes, data trends, and testimonials that will also become part of the Court’s annual reports.

- Contribute to public presentations, grant narratives, and community events that advance understanding of the Court’s preventive and restorative work.

Core Competencies

- Strategic Systems Leadership: Demonstrated ability to lead across complex systems (education, child welfare, behavioral health, and justice) to achieve integrated outcomes.

- Data Fluency: Proficiency in interpreting, visualizing, and applying data to inform decisions and tell the story of system impact.

- Equity and Inclusion: Commitment to equitable outcomes for families, reducing disparities, and ensuring culturally responsive practice.

- Program Management Excellence: Proven record of designing, scaling, and evaluating high-impact programs.

- Collaborative Communication: Exceptional ability to build consensus among diverse internal and external stakeholders.

- Emotional Intelligence and Adaptability: Maintains composure, empathy, and flexibility in a fast-paced, evolving environment.

Minimum Qualifications

EDUCATION AND EXPERIENCE

Bachelors degree in Social Work, Public Administration, Psychology, Education, or a related human services field and five (5) years of experience in human services, child welfare, court systems, or program management.

*No Substitution*

Candidates with accreditations earned in a foreign institute are encouraged to apply.

Note: Per Metro Ordinance No. SO94-1078. All employees of the Metropolitan Government shall be residents of the State of Tennessee or become residents of the state within six (6) months of employment as a prerequisite to employment with the Metropolitan Government.

Preferred Experience, Knowledge, Skills, and Abilities

+ Master’s degree in Social Work, Public Administration, Psychology, Education, or a related human services field

+ Previous supervisory or management experience overseeing multidisciplinary teams

+ Demonstrated success in using data for program improvement, evaluation, and public communication

+ Experience collaborating with judicial, educational, and community systems

We are an equal opportunity employer. All individuals, regardless of personal characteristics, are encouraged to apply. Metro Nashville is committed to selecting the most qualified candidate for each of our roles.

Metro Nashville Government respects the religious beliefs and practices of all employees and will make, on request, an accommodation for such observances when a reasonable accommodation is available that does not create an undue hardship on business operations.

Requests for ADA or other protected accommodations for the recruitment process should be directed to Human Resources at 615-862-6640.

Full-time, Civil Service positions -

10 Vacation Days per year (increasing after 5 years of service)

1 Sick Day per month

12 Paid Holidays per year

Public Safety - Sworn and Civilian positions -

20 vacation days per year

3 Personal days per year

1 Sick Day per month

12 paid holidays per year

Part-time, Non Civil Service positions - Visit HR and Benefits webpages for more information.

Full-time, Non Civil Service positions - contact hiring department for benefits information

Seasonal/Temporary positions - no benefits offered.

01

What is the highest level of education you have completed?

+ No diploma

+ High School Diploma or Equivalent

+ Associate's Degree

+ Bachelor's Degree

+ Master's Degree

02

If you have a degree, please list your major field of study. If no degree write "N/A".

03

How many years of experience do you have in human services, child welfare, court systems, or program management?

+ No Experience

+ One to Two Years

+ Three to Four Years

+ Five Years or More

04

Briefly describe your experience in human services, child welfare, court systems, or program management. If none, write "N/A".

05

How many years of supervisory or management experience do you have overseeing multidisciplinary teams?

+ No Experience

+ One Year

+ Two Years

+ Three Years or More

06

Briefly describe any supervisory or management experience you have overseeing multidisciplinary teams. If none, write "N/A".

07

Briefly describe your experience using data for program improvement, evaluation, and public communication. If none, write "N/A".

08

Briefly describe your experience collaborating with judicial, educational, and community systems. If none, write "N/A".

Required Question

Employer

Metropolitan Government of Nashville & Davidson County

Address

Human Resources Department 700 President Ronald Reagan Way, Suite 201 Nashville, Tennessee, 37210

Phone

(615) 862-6640

Website

https://www.nashville.gov/departments/human-resources/employment-opportunities

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