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Under the direction of the Regional Operations Director this role manages, directs, plans and coordinates an Operations & Maintenance organization that provides a variety of O&M services within a 24/7/365 Datacenter environment. Takes ‘ownership’ of and provides for the reliability of the Datacenter and also building and maintaining customer relationships. Meeting or Exceeding all budget targets, establishing or maintaining service programs which may include but are not limited to base building operations, data center operations, non-complex IT tasks, administrative support, project management, capacity management and emergency response.

Responsible for the day-to-day administration of policies, procedures and programs that assures a well-managed, well-maintained building(s)that is being operated within the mandated CyrusOne procedures and standards. Maximum emphasis is placed on providing a positive response to the concerns and needs of the occupants and quality programs, by performing the following duties personally or through subordinate supervisors/leads.

Performance Expectations:** **should demonstrate excellent abilities in the following areas:

+ Safety – _Proactively works to improve safety_ .

+ Communication Skills – _Verbal and written and comprehension_ .

+ Project Leadership – _Ability to organize, prioritize and expedite projects from conceptions to closure._

+ Problem Identification / Resolution – _ability to identify malfunctions and deviations in equipment performance and control._

+ Decision Making / Capability Impact – _ability to make the best choice with the available information at hand. Experience, training and understanding being pertinent factors._

+ Teamwork – _Promotes and encourages success as a team. Actively leads group activities. Works for the best outcome of the group._

+ Budget – _ability to develop budgets for area of responsibility within the context of a larger account setting._

Technical Expectations and Essential Duties and Responsibilities include the following** **. (and other duties as assigned):

+ Lead and direct facility tours for new customer deals and review customer contracts.

+ Manage the relationship with the third-party facility management provider (JLL) within his or her region, to ensure that the facilities are being operated within the mandated CyrusOne procedures and standards.

+ Consults with client(s) to help:

+ Establish priorities and communicate scheduled maintenance activities.

+ Resolve issues and effectively communicate with clients the results of Root Cause Analysis.

+ Establishes work plans for the organization, assigns schedules and priorities. Solves problems within procedural limitations. Ensures that staff complete PM’s and work orders as scheduled each month.

+ Provides OJT and other formal training to staff in areas of specialization. Provides data and reports as required, including formal studies and evaluations, planning work, preparing schematics and other various administrative functions such as status reports, equipment evaluations or scope of work for outside contractors.

+ Responds to building system alarms, with priority to first preserve the critical load, second minimize equipment or system damage, and third to participate in root cause analysis for prevention of further similar incidents.

+ Performs an audit function regularly to ensure high standards of workmanship are being met.

+ Available for 24/7 work and emergency corrective maintenance activities.

+ Complies with all Corporation, and EHS requirements and programs, as provided.

+ Reporting and Compliance

+ Manage all internal and external monthly reporting required from the region

+ Coordinate with internal departments (e.g.: Accounting, Finance, EH&S, Compliance, Security and Energy Management) to meet month end reporting needs

+ Ensure that customer reports are accurate and delivered on-time

+ Understand and execute Business Continuity Planning.

+ Budgeting and Forecasting

+ Manage OPEX and CAPEX budgets for the site based upon developed budgets.

Minimum Requirements:

Excellent verbal and written communication skills

+ Ability to work well with all levels of people within the organization

+ Ability to direct and manage work groups

+ Excellent organizational skills

+ Ability to work well under pressure and manage multiple concurrent priorities

+ Excellent time management skills

+ Strong customer service skills

+ Ability to develop and document procedures and train personnel on the procedures

+ Consistently displays a positive attitude with customer first mentality

+ Proficient with Microsoft Office

+ Ability to work under pressure and manage multiple concurrent priorities

+ Willingness to adjust hours as required by the business to include being onsite for extended hours during emergency situations such as hurricane

Education & Experience

7+ years experience in managing and maintaining critical infrastructure, preferably in a data center environment.

+ 10+ years supervisory or personnel management experience preferred

+ **Only US Citizens are eligible for this role**

+ Bachelor's degree (B.S.) in Electrical or Mechanical Engineering from four-year college or university preferred; or six to eight years related technical experience and/or training; or equivalent combination of education and experience.

+ Familiarity and knowledge of Change management processes, Work Order Control procedures and Computerized Maintenance Management Systems.

+ Must be able to use personal computers, with emphasis on Microsoft Word®, Excel®, PowerPoint® and Project® programs.

+ Knowledge of Visio, AutoCad a plus

Certificates, Licenses, Registrations

Certified Data Center Professional (CDCP) a plus

Work Environment

+ Fast Paced Environment Some stress may occur at times.

+ Must be able to lift 50 pounds.

+ Must be available for after hour work needs.

CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.

Welcome to the CyrusOne Career Portal! A great opportunity awaits you so don't delay, apply today!

CyrusOne may use artificial intelligence to assess how your application matches the job requirements. The final hiring decision is always made by our team. You may opt out of AI screening without affecting your candidacy. For additional details on opting out, or our AI Recruiting Policy click here .

CyrusOne is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.

If you need special assistance or an accommodation while seeking employment, please email [email protected] or call: 806-589-0141. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

CyrusOne is proud to be recognized as a Top Work Place by USA Today. Celebrated for our company culture, CyrusOne stands out for its commitment to core values such as community, agility, respect, an enjoyable workplace, ethics, and exceptional service. This accolade reflects CyrusOne’s dedication to creating an engaging, respectful, and growth-oriented environment, underpinned by integrity, which not only enhances customer satisfaction but also contributes to the company’s overall success.

CyrusOne is a leading global data center developer and operator specializing in delivering state-of-the-art digital infrastructure solutions. With more than 50 high-performance mission-critical facilities worldwide, the Company ensures the continued operation of digital infrastructure for nearly 1,000 customers, including approximately 200 Fortune 1000 companies.

CyrusOne’s leading global platform of hybrid-cloud and multi-cloud deployments offers customers colocation, hyperscale, and build-to-suit environments, which help enhance the strategic connections of their essential data infrastructures and support the achievement of sustainability goals. CyrusOne data centers offer world-class flexibility, enabling clients to modernize, simplify, and rapidly respond to changing demands. Combining exceptional financial strength, a broad global footprint, and continued investment in key digital gateway markets, CyrusOne provides the world’s largest companies with long-term stability and strategic advantage at scale. For more information, please visit cyrusone.com (https://protect-us.mimecast.com/s/yRv0Cv2rY1irrOmMUQ2LCm?domain=cyrusone.com/) .

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

The law requires CyrusOne to post a notice describing the Federal laws prohibiting job discrimination. For information regarding your legal rights and protections, please click on the following link: Know Your Rights (http://40201568.fs1.hubspotusercontent-na1.net/hubfs/40201568/Website%20Documents%202025/EEOC\_KnowYourRights.pdf)

CyrusOne will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision (http://40201568.fs1.hubspotusercontent-na1.net/hubfs/40201568/Website%20Documents%202025/PayTransparencyPoster.pdf) for more information.

As a Federal Contractor, CyrusOne is required to participate in the E-Verify Program to confirm eligibility to work in the United States. For information please click on the following link: E-Verify. (http://40201568.fs1.hubspotusercontent-na1.net/hubfs/40201568/Website%20Documents%202025/EVerifyParticipationPoster.pdf)