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Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.

Within the Global Fraud and Banking Risk organization, the Suspect Claims team is responsible for leading bogus fraud claim detection and rejection initiatives. In this role, you will work in a highly dynamic and exciting environment and will have the opportunity to shape strategies and policies for American Express Card and Non-Card products as it relates to bogus claims. You will be part of a high performing team and play an influential role working closely with partners in other Risk teams, Global Servicing Network, Legal/Compliance, and Technologies to create world-class strategies and capabilities.

Responsibilities:

The successful candidate will provide thought leadership for the bogus fraud transaction identification and rebill process, which leverages Amex’s unique closed loop and big data capabilities. You will also work closely with partners on fraud chargeback process to ensure the integration of the entire fraud loss mitigation flow. In this role, you will collaborate with the modeling team to build efficient strategies, reducing the losses due to bogus claims by identifying data signals to accurately distinguish bogus and fraud transactions. You will also partner closely with technology and operations team to ideate and create solutions, capabilities, and strategies.

Minimum Qualifications:

Qualifications - Internal

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* Ability to build strong relationships across all levels and across organizations.

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* Strong ability to influence others and work effectively in a matrix environment.

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* Extensive experience manipulating and extracting data from both very large and small datasets.

+ Ability to analyze and identify trends and patterns to draw meaningful conclusions to solve business problems.

+ Fluence with data processing languages and tools such as SQL, SAS, Hive.

+ Ability to marry quantitative and analytical methods and business skills to drive results.

+ Ability to manage multiple projects effectively. Proven track record of driving results with a strong sense of urgency.

+ Post Graduate Degree in Economics, Statistics, Computer science, Mathematics, Finance, Operations Research, Engineering, Science, or in related advanced quantitative fields is preferred.

+ 3 years’ experience in analytics is preferred.

+ Ability to work in a dynamic, fast changing environment, with a strong attention to detail, communicate effectively and work well in a cross-functional environment.

+ Experience with supervised and unsupervised learning techniques - KNN, GBM, Random Forest, Clustering etc. is preferred

Qualifications

Salary Range: $89,250.00 to $150,250.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

+ Competitive base salaries

+ Bonus incentives

+ 6% Company Match on retirement savings plan

+ Free financial coaching and financial well-being support

+ Comprehensive medical, dental, vision, life insurance, and disability benefits

+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

+ Free and confidential counseling support through our Healthy Minds program

+ Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “ Know Your Rights ” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

**Job:** Credit

**Primary Location:** US-Arizona-Phoenix

**Schedule** Full-time

**Req ID:** 25023332