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Job Description

Housing & Food Services (HFS) has an outstanding opportunity for an Outreach and Marketing Specialist (Program Support Supervisor 1 (NE S SEIU 925 Supv)) to join their team.

Housing & Food Services supports over 10,000 student residents and operates 40+ dining locations on campus. With a team of over 1,200 staff and students, HFS is dedicated to enhancing student life through teamwork and excellent service.

Position Purpose

Serve as the primary specialist for housing outreach efforts and serve as a resource for accurate information about the Department of Housing & Food Service’s housing options. Coordinates and designs housing outreach efforts and supervises the housing tour staff.

Description of Duties

+ Coordinate the housing tour program for students, parents, and campus partners including development, training, scheduling, planning, and assessment of housing tours.

+ Supervision of student employees.

+ Independently advise students, monitor, and evaluate student employee job performance.

+ Coordinate the processes designed to effectively select, orient, and train student staff; develop and lead the interview process and recommend selection of applicants.

+ Assign, schedule, and manage work of student employees.

+ Plan and implement training and in-service activities; promote opportunities for professional development for student staff

+ Oversee outreach events such as tabling and open houses including planning, implementation, and staffing.

+ Plan, organize and deliver presentations (in-person and virtual) about housing for students, parents, and campus partners.

+ Recommend and assist with development and implementation of communication strategies regarding housing options and processes.

+ Work with HFS (Housing & Food Services) Communications and Marketing to create content for presentations, including slide shows, handouts, etc.

+ Compile and analyze data on new construction and leasing trends in the U District private sector

+ Maintain, monitor, and update HFS social media pages and online discussion boards

+ Monitor and evaluate the effectiveness of presentation content and modify, as necessary.

+ Act as a liaison between HFS, Blanton Turner properties, and campus partners.

+ Devise and implement new housing outreach procedures and exercise independent judgment in interpreting and applying departmental policies, rules, and regulations.

+ Monitor program activities to ensure consistency with program goals.

+ Monitor, maintain and approve expenditures from the Marketing and Outreach budget.

+ Provide recognition for staff job performance.

+ Implement the Departmental performance management process to address performance concerns among Lead Housing Ambassadors, Housing Ambassadors, and Tour Guides

+ Serve as a resource for inquiries about:

+ HFS (Housing & Food Services) policies and procedures regarding housing assignments and contracts.

+ Inquiries about account balances, account charges, deposits, contracts, refund status, assignments, applications, payment due date extensions requests, SDB charge lookups.

+ Serve as support for the 9-month and 12- month program coordinators during peak times of the year including, but not limited to:

+ Room selection for returning and new students.

+ Special group assignments for student populations such as Gender Inclusive Housing, Early Fall Start, or Early Arrival.

+ Respond to inquiries and resolve or facilitate resolution of problems or complaints regarding housing assignments, contractual obligations, or dining or Husky Card accounts

+ Create and update policy/procedure documentation.

+ Accept check payments

+ Assist with mass mailings.

+ Perform related duties as required.

MINIMUM QUALIFICATIONS

High school graduation or equivalent AND three years of applicable experience in marketing and outreach.

OR

Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

Desired Qualifications

+ Bachelor’s degree

Experience that demonstrates

+ Effective verbal and written communication skills.

+ Effective organizational skills.

+ Success multi-tasking and prioritizing work

+ Successful customer relationships and service

+ Proficiency with Microsoft Office applications

+ Tactful and professional approach in working with others

+ Emphasis on balancing customer service and business needs

+ Ability to produce accurate results in an open office environment

+ Ability to negotiate competing priorities

+ Ability to achieve results while working independently

+ Ability to establish effective communications and rapport with a diverse clientele

+ Ability to quickly learn, interpret and communicate complex policies and procedures.

+ Ability to effectively communicate to customers through presentations and tours.

Supervision Provided

The Program Support Supervisor works under general direction and reports to the Student Services Operations Manager.

Supervisor Responsibilities

+ Supervise 1-2 Lead Housing Ambassadors and 7-10 Housing Ambassadors.

+ Lead a seasonal tour staff of 25-50 tour guides.

Position Dimensions

The position’s assignments and workload vary seasonally, with continuous focus on how customer service, attention to detail and work volume are balanced to ensure work is completed. This position requires an understanding and recognition of the University’s complex and decentralized environment, and of how to communicate and coordinate with campus partners, unit partners, and customers.

Working Conditions

The work schedule reflects regular weekday office hours with the requirement to work evenings and weekends on occasion.

Conditions of Employment

+ A satisfactory outcome from a criminal background check is required prior to hire.

+ A satisfactory outcome from the employment verification and reference check processes is required prior to hire.

+ Membership in Service Employees International Union, Local 925.

Compensation, Benefits and Position Details

Pay Range Minimum:

$50,916.00 annual

Pay Range Maximum:

$68,376.00 annual

Other Compensation:

-

Benefits:

For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/

Shift:

First Shift (United States of America)

Temporary or Regular?

This is a regular position

FTE (Full-Time Equivalent):

100.00%

Union/Bargaining Unit:

SEIU Local 925 Supervisory

About the UW

Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world.

UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.

Our Commitment

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81 (https://policy.uw.edu/directory/po/executive-orders/eo-81-prohibiting-discrimination-harassment-and-sexual-misconduct/) .

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [email protected] .

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law (https://app.leg.wa.gov/RCW/default.aspx?cite=28B.112.080) .

University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.