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Director, Reporting & Analytics

**Requisition Number:** 10721

**Pay Range:** $56.75 - $85.59 per hour

**Location** : 1035 Cambridge Street

**Work Days** : Monday-Friday

**Category** : Professional and Management

**Department** : Patient Experience and Complaints

**Job Type** : Full Time

**Work Shift** : Day

**Hours/Week** : 40

**Union Name** : Non Union

Under the direction of the Associate Chief Quality and Patient Safety Officer, the Director of Reporting and Analysis provides leadership and management of a broad measurement portfolio including the Joint Commission, Inpatient and Outpatient Quality Reporting Programs for CMS, The Leapfrog Group annual survey and Safety Grade, and a host of quality reporting needs to the State and the Massachusetts Hospital Association. In addition this role will also support the data needs for patient engagement, staff engagement, clinical quality, and patient safety initiatives.The person will support the departmental and organizational goal of data driven decision making by developing and monitoring “just in time” metrics and cascading dashboards. S/he will collaborate with other directors within the department and will serve as a liaison with IT to develop and display quality and safety metrics on an ongoing basis.

+ Manage a team of QI analysts to ensure successful measurement and submission of all required quality measures for inpatient government programs

+ Develop and implement methods to monitor and trend performance on key clinical and quality indicators.

+ Responsible for all data reporting for internal and external stakeholders including but not limited to regulatory reporting, support on reporting for pay for performance and population health metrics and internal quality and safety dashboard.

+ Oversee submission of all required regulatory reporting

+ Manage maintenance of all cascading Quality and Safety dashboards for the Department.

+ Collaborate with Business Analytics on Quality and Safety data requests. This requires approving measurement plans, ensuring timeliness of deliverables, serving as a liaison between the stakeholders and Business Analytics and guiding the QIA assigned to measure development.

+ Provide leadership internally on Quality and Safety related health information technology initiatives.

+ Oversee reporting and data submission aspects of NSQIP, Stroke and Cancer program

+ Collaborate with Director of Patient Experience on PEOC survey administration and oversee development,maintenance and distribution of PEOC data across the organization

+ Collaborate with Senior Director of Patient Safety and Risk Management on tracking and trending patient safety data

+ Collaborate with Director of Performance Improvement on data requests for PI projects

+ Collaborate with Associate Chief Quality and Patient Safety Officer on institutional data reports for health equity, engagement and culture of safety

+ Present Quality and Safety data to a range of stakeholders at all levels of the organization

Qualifications:

+ Bachelor’s degree in healthcare informatics, information systems, statistics, or a related discipline. Master’s degree (MPH or similar) preferred. Experience may be substitued in lieu of degree.

+ 5-7 years of experience with data analytics using Google Sheets, Excel, SQL and Tableau (preferred)

+ Proficient computer skills with extensive experience using various software application such as Google Sheets, SmartSheet, Visio, Tableau; SQL

+ Knowledge of statistics and statistical analyses highly desirable

+ Precise attention to detail

+ Ability to collaborate across teams, and communicate with individuals at all levels

+ Strong ability to function in a highly complex organization and matrixed role

+ Demonstrated leadership skills

+ Demonstrated knowledge of quality improvement principles and practices (i. e., rapid cycle improvement, Six Sigma, Lean, balanced scorecards, etc.), project management, patient safety concepts, data analysis, data management and statistical process control in healthcare.

+ High-level skill in the use of complex data in business/value development and the ability to analyze data and draw meaningful conclusions

+ Excellent oral, written, and interpersonal communication skills. Ability to work independently.

Please note that the final offer may vary within the listed Pay Range, based on a candidate's experience, skills, qualifications, and internal equity considerations.

In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.

_Cambridge Health Alliance brings Care to the People - including your neighbors, friends and family. Our local hospitals and care centers serve our vibrant, diverse communities, and play an integral role in improving health. As passionate advocates for the underserved, we actively partner with our communities to take on challenging public health issues, and conduct important research to help reduce barriers to care. We believe that everyone deserves access to high quality, convenient health care. This is why our employees believe in where they work and why many build long, rewarding careers at CHA._

_Healthcare is changing rapidly. CHA has a strategic plan that charts a proactive course for our future. It is built on a vision of equity and excellence for everyone, every time. It also recognizes that our workforce is our most valuable asset and prioritizes competitive salaries, benefits and professional development opportunities for employees. The strategic plan is changing the way we provide care and improving the health and experience of our patients; we are looking for smart, committed, compassionate people who want to be part of making our vision of better health and equity a reality._

_At CHA, you can believe in where you work and go home every day knowing you made a difference. Join our team and help us bring Care to the People._