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**Job Description** :

The Sr. Network Operations Manager provides leadership and technical expertise in the design, implementation, monitoring, and support of Ryder’s enterprise network infrastructure. This role ensures the delivery of highly available, secure, and scalable network services across hybrid environments (on-premises and cloud). The position requires a strong leader with deep networking knowledge and operational experience to drive excellence in network performance, reliability, and security.

This role manages a team responsible for network operations, including incident and problem management, capacity planning, performance optimization, and compliance with security standards. The Sr. Manager will define operational roadmaps, establish metrics and reporting, and oversee financial management for network-related services and assets.

Essential Functions

+ Develop and execute strategies to enhance network design, implementation, monitoring, and operational processes.

+ Ensure 24x7x365 delivery of network services, including incident response, change management, performance monitoring, patching, and disaster recovery.

+ Lead and mentor network operations staff, setting clear expectations, managing performance, and supporting career development.

+ Collaborate with architects, engineers, and project managers to integrate network solutions into Ryder’s SDLC and enterprise architecture.

+ Manage departmental budgets, including hardware/software lifecycle, licensing, maintenance, and cost optimization.

Additional Responsibilities

+ Embed security best practices into all network operations and processes.

+ Partner with IT leadership and business units to align network strategies with organizational goals.

+ Oversee projects impacting network infrastructure across multiple teams and business units.

+ Stay current with emerging networking technologies, ITSM practices, and operational methodologies.

+ Provide audit and compliance oversight for network operations.

+ Perform other duties as assigned.

Skills and Abilities

+ **Leadership & Integrity:** Build a service-oriented culture within a geographically distributed team.

+ **Agility & Adaptability:** Respond effectively to changes in technology, processes, and organizational priorities.

+ **Decision Making:** Apply technical and business insights to optimize network performance and reliability.

+ **Financial Acumen:** Manage budgets and financial planning for network operations.

+ **Customer Focus:** Ensure network services meet internal and external customer needs.

+ **Coaching & Team Development:** Mentor and grow network operations talent.

+ **Driving Results:** Set and achieve high-performance goals for uptime, security, and efficiency.

+ **Innovation & Change Management:** Foster continuous improvement and adoption of new technologies.

Technical Expertise

+ Advanced knowledge of enterprise networking technologies: LAN/WAN, SD-WAN, VPN, firewalls, load balancers, wireless, and cloud networking.

+ Strong background in network security, including risk management, vulnerability mitigation, and compliance.

+ Experience with network monitoring tools, performance tuning, and capacity planning.

+ Proven track record in managing network operations teams and delivering complex network projects.

+ Familiarity with ITSM processes and tools for incident, problem, and change management.

Qualifications

+ Bachelor's degree required Bachelor's Degree or equivalent - Information system, computer science or similar degree

+ Ten (10) years or more A minimum of 10 years experience in Information Technology with at least 7 years in a leadership role. required

+ Seven (7) years or more Experience in providing IT Operations support for a large global enterprise. required

+ Five (5) years or more Experience in developing an IT Operations service oriented culture in a geographically and culturally diverse organization. required

+ Strong experience of IT Operations technologies and processes including endpoint, network, server, SAN, monitoring, backup, patching, DR, ITSM. advanced required

+ Strong background in IT Security, specifically IT Risk, Vulnerability Management and system best practices. advanced required

+ Proven track record in the management of a technical support group and in technical Project Management. advanced required

+ Strong understanding and experience with the delivery of IT Operations Managed Services. advanced required

**Travel:** 1-10%

**DOT Regulated:** None

**Job Category:** IT Leadership

**Compensation Information** :

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

**Pay Type** :

Salaried

Minimum Pay Range:

$130,000.00

Maximum Pay Range:

$140,000.00

Benefits Information:

**For all Full-time positions only** : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note** **:

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers .

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [email protected] or 800-793-3754.

Current Employees** **:

If you are a current employee at Ryder, please click here (http://wd5.myworkday.com/ryder/d/task/1422$3.htmld) to log in to Workday to apply using the internal application process.

_Job Seekers can review the Job Applicant Privacy Policy by clicking here (http://ryder.com/job-applicant-privacy-policy) ._

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