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At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.

The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: _we come together_ , _we always look for a better way_ , and _we create possibilities_ .

Interested in joining us on our journey?

As a Help Desk Coordinator supporting Decatur Plant Operations, you will work with the GE Proficy MES platform to help maintain, support, and enhance digital systems that improve production visibility and enable data-driven decisions in a LEAN manufacturing environment. In this role, you will assist with part traceability (genealogy), constraint analysis, and process monitoring, helping to ensure accurate data, reliable information flow, and strong system performance across factory operations.

Position

Helpdesk Coordinator

Location

USA, Decatur, AL

How You'll Create Possibilities

Job Description

+ Work closely with the Digital Technology (DT) Site Manager to help implement, support, and other digital solutions that keep the plant running efficiently.

+ Collaborate with engineering, production, quality, and IT/OT teams to help deliver reliable, practical technical solutions in a dynamic manufacturing environment.

+ Assist with system setup, configuration, and testing for FIS/MES/ERP/DT initiatives, ensuring solutions follow established standards, procedures, and best practices.

+ Support project activities across the full system lifecycle, including gathering basic requirements, preparing documentation, performing configuration tasks, executing tests, and providing post-go-live support.

+ Help create user stories, change requests, support documentation, and process updates to clearly communicate changes and improvements in an Agile environment.

+ Assist in identifying, setting up, and maintaining MES/FIS hardware (e.g., terminals, scanners, shop-floor devices) to meet day-to-day operational needs.

+ Help identify and monitor key production and quality parameters within FIS to support process visibility and decision-making.

+ Support data collection, validation, and reporting activities to ensure accurate, reliable data for performance dashboards, KPIs, and continuous improvement projects.

+ Help create and maintain system documentation, training materials, and knowledge articles to enable consistent and sustainable support.

+ Assist in delivering user training and clear documentation on hardware, software, and DT processes so that plant personnel can use systems safely and effectively.

+ Work with the DT team on day-to-day operations, helping to troubleshoot and resolve technical issues while continuously building your technical and problem-solving skills.

+ Perform additional tasks and support special projects as assigned by senior members of the Digital Technology team, with opportunities to learn new tools and technologies.

What You'll Bring to Our Team

Qualifications:

+ Basic understanding of industrial devices such as PCs, PLCs, barcode readers, vision systems, RFID, and label printers.

+ Basic understanding of manufacturing systems such as MES, FIS, HMI, or SCADA.

+ Familiarity with software tools or platforms to code solutions

+ General knowledge of network concepts, databases, data collection systems, or process monitoring tools.

+ LEAN manufacturing or Agile development.

+ Strong problem-solving and analytical thinking skills with attention to detail.

+ Customer-focused mindset with the ability to communicate effectively with users of varying technical backgrounds.

+ Eager to learn and grow technical expertise in digital technology.

+ Self-motivated and proactive, able to manage multiple tasks without supervision.

+ Effective written and verbal communication skills, able to collaborate within a cross-functional team.

+ Must be end-user and customer-service focused, with the ability to train and work with users with various levels of computer experience and ability.

Preferred

+ 1- 3 years' experience supporting or assisting with Manufacturing Execution Systems or related technologies

+ Previous experience in manufacturing or industrial environment.

Our Culture

Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&D). This underscores our commitment to fostering an environment where every individual feels valued, connected, and empowered to contribute, while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities.

This reflects our dedication to creating solutions that: Empower colleagues by fostering an environment where all voices are heard, valued, and encouraged to contribute. Strengthen communities where we live and work. Reinforce a culture of belonging, purpose, and engagement. Reflect the diversity of the communities we serve through our workforce, products, and practices.

By further embedding Zero Distance into our People and Culture framework, we will continue to build a deeply connected organization. We are cultivating a culture of engagement, belonging, and connection, because while attracting new talent remains a priority, retention is a cornerstone of our strategy.

GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.

GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S

_If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail_ _to [email protected]_