• Service Advisor

    Lithia & Driveway (Troy, MI)


    Dealership:L0422 Suburban CDJR of Troy

     

    Suburban CDJR Troy

     

    Helping satisfied customers drive away with a smile on their face is what we do - join a team focused on earning customers for life!

    Responsibilities:

    As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.

     

    + Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.

    + Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.

    + Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.

    + Communicate additional repair and service needs to the customer based on vehicle inspection.

    + Administer the manufacturer warranty for qualifying vehicle repairs.

    + Keeping customer informed of service specials, completion times and service expenses.

     

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    Qualifications:

    + Previous Service Advisor experience, preferred.

    + Prior experience as an automotive technician a plus.

    + A team player who is focused on providing exemplary customer service.

    + Basic mechanical understanding of an automobile.

    + Acceptable driving record and a valid driver's license in your state of residence