• Main Line Service Advisor

    Lithia & Driveway (Fairbanks, AK)


    Dealership:L0143 Chevrolet GMC of Fairbanks

     

    Chevrolet Buick GMC of Fairbanks

     

    Main Line Service Advisor

     

    Pay: Base Pay + Commission Structure

     

    Commission Potential: $70,000 - $95,000 annually, based on performance

     

    Incentives & Bonuses available based on key performance metrics

     

    Employment Type: Full-Time

     

    Chevrolet Buick GMC of Fairbanks is known for our positive, supportive work environment and commitment to employee development. We are looking for a motivated, customer-focused Main Line Service Advisor to join our high-performing service department.

     

    As the first point of contact for our service customers, you’ll play a key role in ensuring an exceptional experience while maximizing service opportunities. This position is ideal for someone with strong customer service and sales skills who is ready to grow with a respected, high-performing automotive team.

    Responsibilities

    + Greet customers promptly and courteously.

    + Listen to customer concerns and accurately document service needs.

    + Provide expert recommendations on services and repairs.

    + Verify warranty and service contract coverage.

    + Prepare repair orders, cost estimates, and service documentation.

    + Clearly explain services and findings to customers.

    + Upsell additional maintenance and repair services when appropriate.

    + Maintain customer records and follow-up communications.

    + Collaborate with technicians to ensure efficient, accurate service.

    + Drive customer satisfaction and retention through exceptional service.

    Qualifications

    + High school diploma or equivalent.

    + Experience in customer service or sales; automotive experience preferred.

    + Excellent communication and interpersonal skills.

    + Ability to build rapport quickly and deliver exceptional customer service.

    + Strong organizational skills and attention to detail.

    + Able to thrive in a fast-paced environment and manage multiple priorities.

    + Proficiency with automotive service management software and computer systems.

    + Must be able to pass pre-employment screening (drug-free workplace).

    We offer best in class industry benefits:

    + Competitive pay

    + Medical, Dental and Vision Plans

    + Paid Holidays & PTO

    + Short and Long-Term Disability

    + Paid Life Insurance

    + 401(k) Retirement Plan

    + Employee Stock Purchase Plan

    + Lithia Learning Center

    + Vehicle Purchase Discounts

    + Wellness Programs

     

    High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.