• Loan Servicing Specialist IV

    JPMorgan Chase (Fort Worth, TX)


    Apply today to join a team that values your expertise and fosters a positive culture. Make a difference in loan servicing and customer experience. Your skills will help drive operational excellence.

    Job Summary:

    As a Loan Servicing Specialist IV in the Global Securitized Product team, you will manage daily loan servicing activities for Mortgage Finance customers. You will balance accounts, provide daily reports, and ensure all service agreements are met. You will identify and resolve discrepancies, acting as the primary interface with customers. Your attention to detail and commitment to service will help us achieve our business goals.

    Job Responsibilities:

    + Process customer funding and paydown requests

    + Balance customer funding and operating accounts

    + Receive and review prefunding and post-closing documents

    + Create and maintain checklists for fundings and settlements

    + Work with trade desk to ensure timely settlements

    + Perform warehouse facility maintenance and train new application users

    + Report, research, review, and approve cash flows

    + Escalate and resolve inquiries accurately and timely, adapting to business needs

    + Analyze client disputes and offer effective solutions

    + Report defects and enhancements to applications and processes

    + Participate in application user acceptance testing

    Required Qualifications, Capabilities, and Skills:

    + Bachelor's degree

    + Minimum of 3 years' experience with mortgage

    + Minimum of 5 years' experience in client service and relationship management

    + Proven ability to work independently with excellent judgment

    + Experience reading and interpreting loan documentation or related analytical experience

    + Extensive experience managing high volume workflow and account assignments to meet required service levels

    + Experience in approval and release of required agency forms submitted by clients

    + Team-oriented with excellent communication, interpersonal, and client service skills

    + Self-reliant, requires minimal supervision

    + Highly organized with ability to manage multiple competing priorities

    + Intermediate knowledge of performance metrics, client invoices, and Excel

    Preferred Qualifications, Capabilities, and Skills:

    + Advanced Excel skills

    + Experience with application user acceptance testing

    + Experience in reporting defects and enhancements

    + Ability to train new users on applications

    + Strong analytical and problem-solving skills

    + Experience in risk and control management

    + Ability to adapt to changing business needs

     

    JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

     

    We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

     

    We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

     

    JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans