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*Our services impact EVERY Montanan!* *_MISSION STATEMENT _ * To be the nation's most citizen oriented, efficiently administered, state tax agency. The Montana Department of Revenue administers almost 40 state taxes, property appraisals, liquor laws, and unclaimed property for the state of Montana. The Information Management and Collections Division serve Montana citizens and businesses through processing tax returns, refunds, and payments timely and accurately, integrating improved technology to enhance the user experience, increasing electronic filing, resolving overdue debt, and collection other state debt. * * *_DUTIES_* *Job Overview:* This position resides in theInformation Management and Collections DivisionofDepartment of Revenue. Duties include coordinating the ongoing program activities of processing incoming correspondence, payments, returns and data. The incumbent is responsible for maintaining data, tracking data and system performance, ensuring secure handling and processing of taxpayer information. The incumbent provides consultation, technical assistance, training, and outreach to internal and external users to promote effective system operations. This includes overseeing system research, enhancement, validation, readiness, and reporting projects. The position resides in the Information Management Bureau which comprised of three units, Customer & Payment Management, Digitization, and Information Governance. The position reports to the Unit Manager. This position does not supervise other staff. *This is a temporary seasonal position with the peak workload generally from February through June (may work up to six months). The incumbent may be assigned to work directly for any of the three units in the lnformation Management Bureau based on workload need and qualifications.* /Knowledge of:/ * Business administration * Office operations * Automated data processing systems * Information systems management * Records Management * Communication principles * Program management and project planning * System and program support * Data processing methodology * Data mapping methodology * Data processing practices / / /Skills in:/ * Research and analysis * Multi-tasking and organizing multiple tasks * Technical troubleshooting * Compiling & analyzing data from multiple sources * Escalation and support techniques * Software requirements development * Documenting instructions, FAQ’s, training materials and procedures * Accuracy and attention to detail * Conflict resolution * Microsoft programs and other database applications * Written, verbal, and interpersonal communication * Identifying and resolving system problems *You would be a great fit for this position if you have the ability to:* * Demonstrate self-motivation * Follow instructions effectively * Maintain strong attention to detail * Provide timely and professional customer service * Handle multiple priorities under deadlines * Organize tasks efficiently * Develop technological solutions To be considered for any DOR position, applicants must complete and submit their application online and upload any required documents. DOR is an equal opportunity employer. Women, minorities, and people with disabilities are encouraged to apply. **This is an incomplete list of job duties. For a complete job description please contact Human Resources. ([email protected] or 406-444-9858) *(All computer systems and tax guidelines will be trained on the job.)* *_Special Requirements_* Eligibility for employment will be subject to the following: · *Criminal Background Checks.*Circumstances involving convictions will be reviewed. · *Tax status must be current.*Circumstances involving tax status issues will be reviewed. *__* *_REQUIRED APPLICATION MATERIALS_* Please submit the following application material: · Complete state application *Submissions incomplete or missing relevant materials will not be reviewed or considered.* * * *Applicant Pool Statement*: If another department vacancy occurs in this job title within six months, the same applicant pool may be used for the selection. **Health insurance is not provided, and accrued vacation leave can only be taken after 3 months of employment.** ** Successful applicants are required to successfully pass DOR tax and background check(s). *_EDUCATION / EXPERIENCE_* The minimum qualifications required on the first day of work are: * High school diploma or GED, with familiarity using computer software * Other combinations of education and experience may be considered * Equivalent work experience may also be evaluated on a case‑by‑case basis **Title:** *CPM Data Processor 1* **Location:** *Helena* **Requisition ID:** *25143077*