"Alerted.org

Technical Support Engineers (TSE) partner with customers to ensure their success through deep technical knowledge of Products, Platforms and Systems. TSEs respond to and anticipate technical needs to help maintain or accelerate our customers' development schedule, building customer loyalty and gaining a reputation as trusted technical partners. TSEs advocate for our customers by recommending Platform and System improvements to R&D, providing customer insight to sales, and making sure NI is ready to support new Products and Systems.

This is for a senior role and will primarily support ADG (Aerospace, Defense, Government) customers working with NI RF products and systems.

Key Responsibilities

Resolves technical issues for customers focusing on Enterprise and Strategic Tiers

+ With advanced Product, Platform, System technical knowledge, and industry expertise a Senior TSE accompanies our customers at any point of the Customer Journey, resolving technical issues to ensure customer success.

+ Partners with Sales to recommend a support strategy for targeted accounts.

+ Resolves platform and systems issues escalated by NI Stakeholders across all regions.

+ Manages critical escalations to R&D and maintains relationship with R&D Support Coordinators and Developers.

Builds customer & department technical proficiency through standard services

+ Educates other TSEs through advanced or customized training & continuous educations.

+ Provides paid technical consulting (e.g., upgrade assistance, code reviews, project onboarding) when the predominant need is platform and system expertise. displaying technical proficiency and good communication with stakeholders, and scope/risk assessment skills demonstrated through Technical Assessments.

Captures and documents knowledge/processes to enable self-service resolution and department proficiency.

+ Consistently recommends KCS methodology in all cases and escalations, reviews and validates technical accuracy in top utilized content, enabling customers to self-serve by influencing and curating a healthy knowledge base.

+ Identifies content gaps and provides feedback to the content team.

+ Partners with R&D to create and update internal training and product documentation.

+ Collaborates with Services Engineering in the creation/update of New Product/System Support Plans partnering with R&D, product planning and Support Operations. Communicates the strategy with their region.

Advocates for the customer experience within the company

+ Provides feedback on improvements to the customer experience to relevant teams cross-functionally

+ Reports design, reliability, or maintenance issues or bugs to R&D

+ Contributes to team development by sharing customer insights

Qualifications

Basic

+ Bachelor of Engineering or Computer Science required with preferred bachelor's in electrical engineering, Computer Engineering, or Computer Science.

+ 5+ years of work experience in a customer-facing technical role or other relevant industry experience.

+ Experience owning and advocating for customer issues or needs by providing quick and valuable troubleshooting towards issue resolution, as well as owning internal escalation where necessary.

+ Experience prioritizing multiple tasks.

+ RF test fundamentals like S-parameters, VSWR (return loss, and reflection coefficient), Power measurements (dBm, dBW, RMS versus peak)

+ RF test equipment familiarity (NI VRTS preferred, other vector or spectrum analyzers acceptable)

+ FPGA familiarity

+ Proficiency in one or more programming languages is required. (LabVIEW experience is preferred, else C#, C++, or Python).

+ Availability to travel up to 20% of time.

+ US Citizenship, able to support customers in the aerospace and defense industry

+ Familiarity with Linux systems (Ubuntu or RHEL)

Preferred

+ **Communication** – You are comfortable communicating technical concepts to a range of backgrounds, one-on-one, or in front of a group. You confidently lead conversations to uncover customer’s technical, business, and personal needs.

+ **Problem Solver** – Integrates information from disparate sources to identify underlying causes and find creative solutions. Driven to find a solution where others could not.

+ **Technical** – Familiarity with GNU radio, USRP, UHD open-source, or other similar projects. CLA, CTA or CLED certifications are highly preferred (NI product certs).

+ **Dynamic** – Thrives in an environment where the work changes from day to day. You are fascinated by the multitude of ways that engineers and scientists solve tomorrow’s grand challenges.

+ **Leader** – Experience coaching and mentoring others, through formal or informal leadership roles.

**Domain** – Experienced in the test and measurement industry. The ideal candidate may have a background in one of NI’s target market segments – industry certifications are desirable

Our Offer To You:

We recognize the importance of employee wellbeing and know that to do your best you should have flexible, competitive benefit plans to meet you and your family’s physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage. Employee Assistance Program, tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

At Emerson, we are committed to encouraging a culture where every employee is valued and respected for their outstanding experiences and perspectives. We believe a diverse and inclusive work environment gives to the rich exchange of ideas and diversity of thoughts, that encourage innovation and brings the best solutions to our customers.

The philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more (https://www.emerson.com/en-us/about-us/living-our-purpose) about our Culture & Values and about Diversity, Equity, & Inclusion at Emerson.

WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.

Work Authorization

Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

Accessibility Assistance or Accommodation

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: [email protected] .

ABOUT EMERSON

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!

No calls or agencies please.

**Requisition ID** : 25030059

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.