• Patient Services Associate II

    Dignity Health (Ventura, CA)


    Job Summary and Responsibilities

     

    As our Patient Services Professional, you will be the welcoming voice and central administrative support, ensuring seamless patient experiences and efficient clinic operations through diverse engagements.

     

    Every day, you will expertly manage phone customer service, distribute communications, and handle patient information like demographics, insurance verification, and appointment scheduling. You'll also process referrals, authorizations, pre-registrations, and other clerical tasks, adapting to clinic needs while responsibly handling sensitive data.

     

    To be successful in this role, you will possess exceptional communication, meticulous attention to detail, strong organizational skills, and system proficiency. Your proactive service, adaptability, and responsible handling of information are crucial for patient care and clinic goals.

     

    + Provides Excellent Customer Service

    + Consistently demonstrates customer service expectations.

    + Consistently makes eye contact and smiles.

    + Demonstrates active listening with positive can do attitude.

    + Consistently respectful, concerned, and shows empathy.

    + Uses scripted greeting. "Thank you for choosing (Clinic) this is (your name) how can I help you"

    Job Requirements

    Required

    + Six (6) month's experience in an outpatient setting as a Medical Office Receptionist preferred; or an equivalent amount of experience in a high-volume customer service role in another industry/environment

    + Experience with multi-line phones preferred

     

    Where You'll Work

     

    Dignity Health’s Pacific Central Coast Health Centers (PHC) is a non-profit Community clinic organization comprised of more than 40 health centers located primarily from Ventura to Templeton, spanning the coast. Our experienced physicians and advanced practice providers offer a wide range of primary and specialty care services. PHC is a part of Dignity Health Central Coast’s award-winning network of outstanding hospitals, imaging centers, laboratories, and post-acute services.

     

    One Community. One Mission. One California (https://youtu.be/RrPuiSnALJY?si=pvQgPZ6ZWZM60TPV)

    Pay Range

    $24.00 - $30.31 /hour

     

    We are an equal opportunity/affirmative action employer.