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Senior Operations Control Manager

7 Clarendon Rd, North Carolina, United States

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Job Description:

Job Title: Senior Operations Control Manager

Corporate Title: Up to Director

Company Overview:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Join Us in Belfast – A City of Opportunity and Innovation

We’re thrilled to announce the opening of our new office in Belfast—a vibrant, fast-growing hub for financial services and technology, and a strategic addition to Bank of America’s global footprint. This expansion underscores our commitment to investing in talent and driving innovation across the UK and Ireland.

Our new offices at City Quays are in the heart of a city celebrated for its rich history, dynamic culture, and thriving business community. Whether you’re local or considering relocation, you’ll find a welcoming environment, an excellent quality of life, and the opportunity to help shape the future of banking.

About Bank of America in Belfast

Bank of America is one of the world’s leading financial institutions, powered by approximately 213,000 talented employees worldwide. Our new Belfast facility will strengthen our business continuity planning and risk management capabilities while reinforcing the expertise and value delivered across our global teams. We’re committed to creating up to 1,000 new roles, starting with positions in Global Anti-Money Laundering Operations and Global Financial Crimes Compliance. These teams will focus on critical areas such as client due diligence, quality assurance, and regulatory compliance support—key functions that safeguard the integrity of the international financial system.

Job Description:

Global AML and Onboarding Operations (GAOO) is a central control function which governs, facilitates, and oversees the Enterprise-wide Anti-Money Laundering (AML) program and manages AML risks by implementing and executing processes and controls.

The Life Cycle Management team within AML Operations are responsible for the execution of high-risk client requirements including Enhanced Due Diligence, Sanctions Controls Monitoring, Screening and Enterprise Client Activity Monitoring.

We have an exciting new role as part of our Life Cycle Management Team, supporting our expanded Enterprise Client Activity Monitoring and High-Risk Summary Processes.This role spans all Lines of Business, managing a team focused on activity-based risk reviews, trend analysis, and changes to client risk profiles. The goal is to identify, escalate, and mitigate risks associated with high-risk clients.

We are seeking an experienced leader to manage and develop a newly established and growing team.

Key Responsibilities

+ Lead and manage a team of AML professionals, providing coaching, guidance, and performance development.

+ Oversee client reviews and investigations to identify potential AML or activity-based risks.

+ Ensure timely escalation of unusual or unexpected client activity.

+ Drive process improvements to enhance detection, efficiency, and compliance with evolving policies and standards.

+ Collaborate with Life Cycle Management team leaders to manage the people and processes effectively.

+ Build and strengthen relationships with business partners

+ Monitor emerging risks and proactively implement mitigation strategies.

+ Promote a culture of accountability, continuous learning, and operational excellence within the team.

+ Represent the team in governance forums and act as an ambassador for the organization’s risk culture

Required Skills** **:

+ **Leadership & People Management:** Proven ability to lead, motivate, and develop high-performing teams; experience in managing priorities and resources effectively.

+ **Analytical & Risk Expertise:** Strong analytical skills; ability to interpret complex client structures and financial activity; understanding of AML/Know Your Customer (KYC) Due Diligence.

+ **Communication:** Excellent written and verbal communication; ability to influence and engage across seniority levels; strong escalation and reporting skills.

+ **Execution & Organisation:** Ability to manage multiple priorities in a fast-paced, deadline driven environment; strategic thinker with strong organisational skills.

+ **Experience:** Extensive and proven relevant work experience, preferably in AML programs or risk management, including leadership experience. Proficiency in Microsoft Office suite.

+ **Personal Attributes:** Self-starter, problem solver, intellectually curious, proactive in self-development.

Desired Skills** **:

+ Working knowledge of Private Banking, Wealth Management, Consumer Banking, Global Banking or Global Markets businesses.

+ Experience in process improvement and data analysis.

+ Bachelor’s degree in related field or equivalent experience

+ ACAMS accreditation

Benefits of working at Bank of America

UK

+ Private healthcare for you and your family

+ Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons

+ 20 days of back-up childcare including virtual tutoring and 20 days of back-up adult care per annum

+ The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc

+ Use of a flex fund to use towards benefits

+ Access to an emotional wellbeing helpline, and virtual GP services

+ Access to the Peppy App which provides 1:1 support, consultations and resources relating to men’s health, women’s health, fertility, menopause and pregnancy & parenthood

+ Access to a range of gyms, exercise classes and wellbeing Apps through Wellhub, including Headspace and Calm

+ Ability to donate to charities of your choice directly through payroll and the bank will match your contribution

+ Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area

Bank of America

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race,religious or similar philosophical belief, political opinion, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We monitor the community background and sex of our job applicants and employees in order to demonstrate our commitment to promoting equality of opportunity in employment and to comply with our duties under the Fair Employment & Treatment (NI) Order 1998. We invite you to register your information by completing the following form https://bac.avature.net/belfast .

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

View your **"Know your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) "** poster.

View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work.

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.