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AIRPORT TERMINAL OPERATIONS SUPERVISOR-(International)

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AIRPORT TERMINAL OPERATIONS SUPERVISOR-(International)

Salary

$69,216.94 - $83,691.40 Annually

Location

2800 N Terminal Road

Job Type

Full Time

Job Number

37945

Department

Houston Airport System

Opening Date

01/14/2026

Closing Date

1/21/2026 11:59 PM Central

+ Description

+ Benefits

+ Questions

POSITION OVERVIEW

Applications Accepted From: ALL PERSONS INTERESTED

Division/Section: George Bush Intercontinental Airport / Terminal Operations/ International Operations

Workdays & Hours*: Shift work, will include a Rotating Schedule including weekends and holidays * (*Subject to change)

DESCRIPTIONS OF DUTIES/ESSENTIAL FUNCTIONS

The International Operations Team strives to firmly establish the airport as a 5-Star organization by engaging talented airport professionals who embrace the core values of the Houston Airport System. Our mission is to ensure a friendly, safe, and efficient operating environment by maintaining strict compliance with federal, state, and local government regulations while providing the highest levels of customer service for all passengers, visitors, tenants, and employees through training, expertise, and personal dedication.

THE PURPOSE OF THE POSITION

The purpose of the Airport Terminal Operations Supervisor is to maintain a safe and efficient airport environment for passengers and personnel by providing leadership, training, and supervision to employees engaged in terminal operations, including landside and customer service–related functions. This role promotes a safe, secure, and healthy environment for both internal and external customers through the Safety Management System (SMS) program, ensures compliance with departmental policies and procedures, and enforces regulatory requirements related to operational activities. The Supervisor also inspects and reports facility irregularities to ensure opening-day freshness standards are consistently met.

•Candidates must be able to obtain all security required badge access including Custom Border Patrol access within 6 months from the hire date."

The Airport Terminal Operations Supervisor duties include but are not limited to:

+ Supervises day-to-day operational activities of terminal operations, traffic control, and/or customer service.

+ Plans, schedules, and assigns work; trains and evaluates operational employees in accordance with airport and City policies, rules, and regulations.

+ Identifies and anticipates operational and security concerns by monitoring radio communications and inspecting airport terminal areas, Airport Operations Area (AOA), perimeter, outbuildings and tenant facilities in accordance with regulations, such as CFR 1542 and TSA mandates. Initiates corrective actions and advises airport users, tenants and employees on resolutions.

+ Supervises operational activities by following the Airport Emergency Plan, the airport security plan, and airport rules and regulations.

+ Supports passengers, guests, and operational activities during emergencies, outages, construction related closures and other irregular operations. During emergencies, coordinates staff and maintains order following the Airport Emergency Plan and other airport rules and regulations.

+ Develops and provides reports for executive management regarding terminal operation activities, inspection results and statistics, and violations of airport leases, contracts and standards by tenants and airlines.

+ Creates, revises and implements operating rules, regulations, standards and procedures to ensure efficient and effective terminal operations. Keep abreast of existing and new legislation and ensures compliance to federal, state and local requirements.

+ Performs operational, security, and customer service responsibilities as a representative of airport management.

+ Acts as stakeholder liaison for terminal operations to airlines, Transportation Security Administration (TSA), Houston Police Department, and other units of the Aviation Department.

+ Supervises daily evaluations and inspections of assigned facilities. Coordinates maintenance activities with contractors and Houston Airport’s maintenance sections to ensure operational integrity.

+ May oversee customer service functions such as lost and found and volunteer programs. `

+ Evaluates and recommends improvements to the customer experience, such as passenger processing and facility aesthetics, based on observations and/or input of passengers, business partners and team members.

+ Coordinates special events and facilitation of dignitaries and VIPs.

+ Contributes to the team effort by performing related duties as needed.

+ Promotes collaboration and values passenger, business partner and team member input to improve the overall international passenger processing experience and make the passengers happy.

+ Responsible for all aspects of the customer experience including information booth coverage and lost and found to seek solutions and corrective actions to ensure the airport is five-star quality.

+ The Supervisor also supports the International Services Department in achieving its fiscal year budget goals.

WORKING CONDITIONS

The position occasionally requires stooping or bending. Occasional very light lifting, such as three or four reams of papers or books (up to 20 pounds or an equivalent weight) may be required. There are occasional minor discomforts from exposure to less-than-optimal temperature and air conditions. The position may involve dealing with modestly unpleasant situations, as with occasional exposure to office chemicals and/or extensive use of a video display terminal. Requires the ability to make coordinated gross motor movements in response to changing external stimuli within moderately demanding tolerances; or the ability to make coordinated eye/hand movements on a patterned response space within low tolerance demands with no real speed requirements.

MINIMUM REQUIREMENTS

KNOWLEDGE:

Requires a Bachelor’s degree in aviation management, airway science, criminal justice, law enforcement, business administration, public administration, hospitality, or a related field.

Directly related professional experience in customer service, a security-related field, or airport operations may substitute for the above education requirement on a year-for-year basis

EXPERIENCE:

Four years of progressively responsible experience in customer service, a security-related field, or airline/airport operations are required. At least three years must be directly in airport operations, airport security, or airport customer service.

Candidates with at least three years of law enforcement experience would be required to have one year of airport operations, airport security, or airport customer service experience

LICENSE/CLEARANCE:

Requires a valid Class C Texas driver’s license and compliance with the City of Houston’s policy on driving (AP 2-2).

PREFERENCES

Preference shall be given to applicants with the ability to read, write, speak, and translate English and a foreign language to effectively respond to customer inquiries and review documents. Operational experience in an airport environment, strong communications and analytical skills, and a passion for customer service. Ability to look at deficiencies within the operation and come up with creative solutions to challenges. An in depth understanding of airports and passengers ‘needs. Ability to communicate effectively and establish and maintain cooperative relationships with airport partners, peers, City and HAS officials and public

Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.

GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRED

The selection process will involve application review and interview. Department may administer skills assessment test.

SAFETY IMPACT POSITION - YES

If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

Pay Grade - 23

SALARY INFORMATION

Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

This is a Tier I designated position and essential for continued operation of critical airport functions. Employees in this position are required to report to work unless otherwise directed and must be immediately available. This includes during emergencies and hazardous weather events.

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at : www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by visiting : http://agency.governmentjobs.com/houston/default.cfm or call 281-233-1842.

If you need special services or accommodations, call 281-233-1842; (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

Applicants are encouraged to attach a cover letter and resume along with their completed application when applying. For further information pertaining to the Houston Airport System, please visit: https://www.youtube.com/watch?v=EDWLV\_sJFoM

EOE Equal Opportunity Employer

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

+ Medical

+ Dental

+ Vision

+ Wellness

+ Supplemental Insurance

+ Life insurance

+ Long-term disability

+ Retirement pension

+ 457 deferred compensation plan

+ Employee Assistance Program

+ 10 days of vacation each year

+ 13 city holidays, plus one floating holiday

+ Compensable Sick Leave

+ Personal Leave

+ Flexible schedules

+ Hybrid-Telework for eligible positions

+ Professional development opportunities

+ Transportation/parking plan

+ Section 125 pretax deductions

+ Dependent Care Reimbursement Plan

+ Paid Prenatal, Parental and Infant Wellness Leaves

+ Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

01

Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?

+ Yes

+ No

02

Are you a Houston Airport System employee?

+ Yes

+ No

03

Do you have a valid/current driver's license?

+ Yes

+ No

04

What is the highest level of education you have obtained?

+ High School Diploma/GED

+ Associates Degree

+ Bachelor's Degree

+ Master's Degree or Higher

05

What is your highest degree concentration as it relates to this position?

+ Aviation Management

+ Airway Science

+ Aeronautics

+ Public Administration

+ Business Administration

+ Other closely related field

+ No degree

06

How many years of verifiable experience do you have in Customer Service or a Security/safety-related field, or Airport Operations do you possess?

+ Less than 1 year

+ 1 to less than 2 years

+ 2 to less than 4 years

+ 4 to less than 6 years

+ 6 to less than 8 years

+ 8 years or more

+ No Experience

07

Based on your response to Question #6, please indicate the number of years of experience you possess in Airport Customer Service, Airport security, or Airline/Airport Operations?

+ Less than 3 years

+ 3 to less than 4 years

+ 4 to less than 5 years

+ 5 to less than 6 years

+ 6 to less than 7 years

+ 7 to less than 8 years

+ 8 and more years of experience

+ No Experience

08

Please describe in detail a difficult customer service issue, explain the issue and how you resolved the issue. ("See Resume" is not acceptable if no experience please insert N/A).

09

Work Setting Experience – Airport Terminal Operations Supervisor (check all that apply)

+ Managing a diverse workforce

+ Strong business organizational and analytical skills

+ Lead, mentor, and develop employees

+ Aviation related emergency response

+ Understanding of airports and customer service

+ Strong verbal and written communication skills

+ None of the above

10

How many years of experience do you have Supervising (direct or indirect) employees?

+ Less than 2 years

+ 2 less than 4 years

+ 4 less than 6 years

+ 6 years or more

+ No Experience

Required Question